INCLUDES: Inbound contacts (such as phone, email, and web contacts). Billing includes all billing and payment inquiries. Inquiries about call plans should be included in the General category; <br/>EXCLUDES: Outbound and store front contacts<br/>
Tagged Values
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Tag
Value
busvalue
Details:
entrydate
9/30/2012 12:00:00 AM
Details:
Description: date when metric was defined or added
gid
169
Details:
Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
group
BMS
Details:
Description: TMForum group/team that is responsible for the metric definition
maturity
4-Normalized
Details:
Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions. Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
metrictype
Non-Calculated
Details:
Values: Ratio,Non-Ratio,Non-Calculated Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
tid
169
Details:
Description: TMForum ID, assigned by central metrics team
units
Number
Details:
Description: units of measure, like Number, Day, etc.
