% Customers Lost

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Project:
% Customers Lost : Public <<TMF_Metric>> Metric
Created: 5/19/2022 2:39:00 PM
Modified: 6/21/2023 3:20:15 PM
Project:
Advanced:
Service Offering revenue efficiency by assessing the number of Service Offering customers lost against total number of customers for that Service Offering; <br/>ADDITIONAL COMMENTS: gross churn = (default) churn = customers lost<br/>
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Element Source Role Target Role
«TMF_MetricGroup» Customer Constancy
Metric Group «TMF_MetricGroupMetric»
Name:  
 
Name:  
 
Details:
 
Tag Value
busvalue increase marketshare
Details:  
category1 Revenue & Margin
Details:
Description: team-specific category 1 (for BMS, this is the "BMS Domain")
category2 General
Details:
Description: team-specific category 2 (for BMS, this is the "BMS Domain")
category3 Customer Constancy
Details:
Description: team-specific category 3 (for BMS, this is the "BMS Domain")
dtid 232
Details:
Description: if Metric Type = Ratio, then this is the TID of the denominator
egid G-RM-5b
Details:
Description: Enhanced Group ID; team-specific alphanumeric code; longer form ID, more human friendly than a number. If not provided, it can be created using formula GROUP-SEQUENTIAL#. For example, a team with code ABC would have the first un-numbered metrics being ABC-001.
entrydate 9/30/2012 12:00:00 AM
Details:
Description: date when metric was defined or added
gid 9
Details:
Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
group BMS
Details:
Description: TMForum group/team that is responsible for the metric definition
maturity 5-Benchmarked
Details:
Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked
Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions.
Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
metrictype Ratio
Details:
Values: Ratio,Non-Ratio,Non-Calculated
Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
ntid 182
Details:
Description: if Metric Type = Ratio, then this is the TID of the numerator
tid 9
Details:
Description: TMForum ID, assigned by central metrics team
txtformula # Customers Lost / # Customers At Start Of Month
Details:
Description: text-form formula, showing ratio text, or other formula text as approrpirtae; will be blank for Non-Calculated
units Percent
Details:
Description: units of measure, like Number, Day, etc.
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_ABE» Party ABE ABE Dependency To  
«TMF_Metric» # Customers Lost Metric Dependency To  
«TMF_Metric» # Customers At Start Of Month Metric Dependency To  
«TMF_Process» Financial Management eTOM Process Dependency To