ADDITIONAL COMMENTS: A promoter is defined as 9-10 in likely to recommend scale; <br/>INCLUDES: % of promoters according to standard NPS definition for relational (brand based) measure; <br/>EXCLUDES: Transactional NPS, collected at the end of a customer contact<br/>
Tagged Values
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Tag
Value
busvalue
Details:
entrydate
12/15/2012 12:00:00 AM
Details:
Description: date when metric was defined or added
gid
281
Details:
Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
group
BMS
Details:
Description: TMForum group/team that is responsible for the metric definition
maturity
4-Normalized
Details:
Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions. Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
metrictype
Non-Calculated
Details:
Values: Ratio,Non-Ratio,Non-Calculated Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
tid
281
Details:
Description: TMForum ID, assigned by central metrics team
units
Percent
Details:
Description: units of measure, like Number, Day, etc.
