Many enterprise business units within telcos quote manually. In operating this way, CSPs forego the opportunity to automate quote production (time to quote) and lose deals, configurations cannot be validated, costing needs to be done manually, and quotes are unable to transition seamlessly to become orders, introducing an additional step which can be a source of error as well as adding significant effort. CSPs that undertake transformation over their enterprise business units often use non-Telco focused “Core Commerce” solutions with the intention of solving this problem, starting with a small number of products. However, because of the coding required per product, the usefulness of the solution is limited when only part of the product catalog is available from which to assemble a quote, making it essential to perform all of this within a visually configured Telco-focused catalog.
This project sets out to visually model complex configurations and relationships in a TMF-compliant catalog, allowing CSPs to productize and automate all their offers to enterprise customers. The solution addresses the challenges by providing the ability to automate quotes, validate configurations, and transition quotes seamlessly into orders. It also integrates with partners using TM Forum Open APIs to comprehensively manage responsibilities, agreed life cycles, and SLAs.
The solution has the following innovative capabilities:
- Visually model complex configuration and relationships in a TMF-compliant catalog to productize and automate all CSP offers to enterprise customers.
- During bespoke contracting, use Gen AI to assist in drafting the contract and generating commercial considerations for the quote. Gen AI can suggest contractual clauses and analyze the impact of changes, significantly accelerating contracting. This faster contracting brings revenue forward and makes it more predictable for the CSP.
- Use Gen AI to guide the process and provide insights, predicting potential issues and likely timelines per site, product, configuration, channel, partner, etc. Manage change and non-happy path use cases as the big deal progresses.
- Many CSPs need to cancel and restart parts of orders to deal with change; others manage change but suffer from revenue leakage through uncontrolled change.
- Support the channels of choice for sales teams, customers, operations staff, and partners.
- Using TM Forum Open APIs, integrate with partners comprehensively to address enterprise challenges, enabling the CSP to effectively share responsibility with the partner, including agreed life cycles and SLAs.