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Success Stories
Success Stories
Explore the experiences of TM Forum member companies that have achieved Conformance Certifications and learn about the benefits they have reaped as a result.
| Company | Quote | Video/PR/Case study |
|---|---|---|
 |  We’re very proud because we moved from zero to Silver level conformance certified in the past months and it’s something we value a lot. We’re investing a lot in Open APIs…We’re involved in a serious number of RFPs, and we see that some of them are requesting mandatory compliance to the TM Forum such as certifications or Open APIs, for example. And we see some others that give extra points for companies that are aligned with TM Forum best practices. So this is actually very important today and for us it’s a big competitive advantage.”Luis Rodríguez-Ovejero Gómez, OSS Product Director (alvatross), Satec | [youtube video_id=”q7dx-HSsWrI” width=”800″ height=”289″ type=”” ] |
 | Open APIs are an essential part of BSS and OSS architecture design, and Beyond has always been a strong advocate for their importance being one of the first to evangelize and embrace open APIs, as well as signing the TM Forum Open API Manifesto. We’re proud to say that our digital platforms use TM Forum Open APIs extensively enabling truly ‘plug and play’ capabilities that mean our customers benefit from cost savings, agility and faster time to market. I’m proud that our Infonova platform has now achieved a TM Forum Gold Open API conformance certification, acknowledging our leadership in embracing future proof architecture such as cloud native, microservices and Open APIs.” Andreas Polz, SVP Technology, Innovation & Standards, Beyond by BearingPoint | |
 | When we started conceptualizing this product stack, one of the biggest problems we wanted to solve was to build an open digital architecture by creating a standard set of business processes using the eTOM, and to create an Open API stack driven by the Open API standards as well as the Information Framework (SID) information model, so that it’s standards-driven yet extensible to the needs of our customers.” Biswajit Deva Sharma, Head of Technology Board at Tecnotree Corporation | [youtube video_id=”7P102yYcv20″ width=”800″ height=”289″ type=”” ] |
 | Since we got our certification we have much more inquiries from potential customers interested in our model and we have closed some important new contracts. We have better exposure with global system integrators who are becoming our partners.” Dražen Orescanin, CEO of Poslovna Inteligencija | [youtube video_id=”Rhtu1DesZ2I” width=”800″ height=”289″ type=”” ] |
 | TM Forum’s certification demonstrates our commitment to the industry best practices and standards to the stakeholders inside and outside the organization. It shows how fully the Forum’s standards and best practices have been adopted inside STC. [Certification also] motivates the internal team to keep up the good work and follow standards, thereby reducing cost and risk.” Bandar M. Aldawood, Business Support Systems Transformation (BSST) Business to Customer (B2C) Stream Manager, Saudi Telecom Company (STC) | Read the full Case Study |
 | Salesforce is honored to announce its omni-channel service solution in communications industry is now certified by TM Forum. Conformance of this solution with TM Forum’s Business Process Framework (Version 16.0) clearly demonstrates Salesforce’s commitment to providing our customers with an industry standards-based customer service platform that makes it easy to personalize every service interaction, enabling agents and mobile workers to be more productive, and predict customers’ needs with intelligence.” Abhi Sur, Director, Communications Architecture, Salesforce Industries, Comms & Media | |
 | Since TM Forum standards make it easier to integrate with other programs and software it has opened new doors for us.” Ali Durmus, CEO, Etiya | |
 | Telefónica Transformation is an ambitious goal and this TM Forum Conformance Certification verifies the successful transformation we’ve undergone at Telefónica to put customer and business processes at our core. It proves our consistency and dedication, and gives us the strength to continue transforming and adapting to a new digital environment.” Marta Amo, Head of the Business Process Standards Office, Telefónica Group | Read about Telefónica’s certification: Success Story Case Study: Telefónica’s adopts customer journeys and a process driven approach |
 | Potential customers are increasingly looking for independent assessments and benchmarks as to how well products, solutions and services align to pre-defined standards and many CSPs now mandate Frameworx Conformance as necessary from potential suppliers. We are very proud to be the first real-time billing and charging provider to earn this Conformance Certification. With our Managed Service capabilities now certified by TM Forum, digital service providers (DSPs) can be assured that MDS meets and exceeds industry-wide standards.” Jennifer Fellows, SVP of Product Management, MDS | |
 | From a product point of view the certification is an effective tool to benchmark our product against industry best practices…From an industry perspective it means a standardization which is a much requested feature for all OSS and BSS vendors…In terms of sales it gives our senior level staff the opportunity to speak with our prospects in person and highlight our delivery commitment.” Ricardo Simpson, SVP Business Development, Intraway | [youtube video_id=”kkUSRi-E2aI” width=”800″ height=”290″ ] |
 | There are 3 broad reasons why it was important to get this Conformance Certification. The first is risk reduction, the second is to help with project scope definition and the third is time to market for both our customers and ourselves…..Not only is it practical for customer implementations but also to demonstrate to our customers that we can integrate very quickly into their existing ecosystems utilizing our conformant methodologies and TM Forum Frameworx.” Michelle Nowak, VP of Product Management, CSG | [youtube video_id=”TJOhYeFFksk” width=”800″ height=”290″ ] |
 | TM Forum is a highly respected global industry association, of which we are proud to be members. Achieving certification to TM Forum Frameworx 14.0 demonstrates our commitment to providing our customers with standards-based, cost effective BSS solutions, which enable the rapid introduction of digital service offerings, whilst maximising operational efficiency.” Mark Price, Director, CoralTree | Read CoralTree’s Success Story: Success Story |
 | The motivation for going ahead with the process [of Frameworx Conformance Certification] has a lot to do with the stature that both the TM Forum and Frameworx have in the industry.” August-Wilhelm Jagau, Principal Solutions Architect, Ericsson | [youtube video_id=”z1cgVEsA-nE” width=”800″ height=”289″ type=”” ] |
 | Open APIs are an essential part of BSS and OSS architecture design, and Beyond has always been a strong advocate for their importance being one of the first to evangelize and embrace open APIs, as well as signing the TM Forum Open API Manifesto. We’re proud to say that our digital platforms use TM Forum Open APIs extensively enabling truly ‘plug and play’ capabilities that mean our customers benefit from cost savings, agility and faster time to market. I’m proud that our Infonova platform has now achieved a TM Forum Gold Open API conformance certification, acknowledging our leadership in embracing future proof architecture such as cloud native, microservices and Open APIs.” Andreas Polz, SVP Technology, Innovation & Standards, Beyond by BearingPoint | |
| | As a market leader in OSS/BSS, Ericsson is committed to the success of TM Forum and to take part in its work to shape the future of the networked society. I am proud that Ericsson has the largest number of TM Forum certified professionals and that we are leading the Charging and Billing Collaboration Team within TM Forum. With this certification of Charging and Billing In One we have proven that yet another part of our portfolio is aligned with Frameworx and fulfils the needs of our customers.” Ulf Ewaldsson, SVP, Group CTO & Head of Group Function Technology, Ericsson | See Ericsson’s Press Release: Press Release |
 | Frameworx implementation methodology helped us to bring the various services together and provided an established methodology for us to better manage the service development and implementation process.” Chen Jie, Senior Vice President, ZTE. | Read the ZTE Corporation case study Mapping a scalable smart city solution |
 | These days, 8 or 9 out of 10 customers specify conformance to TM Forum Frameworx and other industry standards in their RFQs. If you can provide a detailed certification report from a recognized third party rather than just checking a box your response is obviously far more credible. It’s easier to get onto the short list because we conform to the standards. Furthermore, when you demonstrate conformance you find that you gain approval with a variety of audiences inside the customer who all have a vested interest in the same standard.” Andreas Krichel, Global Practice Leader for Architecture, HP | Read the case study |
 | Approximately 95% of the sales processes we engage in for our Enterprise Product Management software solution require conformance to the Information Framework (SID) found in Frameworx. We helped pioneer the process of Frameworx conformance certification and view it as an integral part of our product development process.” Ernest Margitta, VP Marketing, Tribold (now Hansen) | Read the case study |
 | The research is clear; inefficiency in the procurement process is costing significant time and money for service providers and suppliers. When linked to the benefits of Conformance Certification there is significant potential to reduce procurement timelines, assure alignment to business requirements and fundamentally optimize the ROI for all parties from the procurement process.” Gordon Rawling, Director of EMEA Marketing, Oracle | |
 | The main reason we wanted to invest in Frameworx certification at IBM is because our clients were asking for it. We work with clients all around the world and In the Telecommunications industry they place a lot of value on standards implementation. Looking back at our customer Frameworx was valuable to them and so chose to invest in the certification of our solution.” Larry Hargrove, Global Sales and Solutions Executive, IBM | |
 | WeDo Technologies aligned their RAID solution with the Business Process Framework (eTOM) and the Information Framework (SID) components of TM Forum’s Frameworx suite of standards in order to meet the demands of their current and prospective clients. By aligning to the industry standard, WeDo is also able to minimize the cost of integration and procurement. |
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