Speaker

Erian is responsible for leading and developing next-generation automation solutions and tools that help modernize and simplify processes and systems for the network teams. His work is rooted in design principles that put users and customers first. He also oversees the expansion of AT&T’s network digital twin capabilities, enabling operations to become more analytical, and analytics to become operational.

Erian began his career with AT&T in 2001 as a manager with Southwestern Bell in the Houston Network Operations Center. He has since served in a diverse set of roles across multiple business units, including internal "startup" organizations such as SBC ASI, U-verse, AT&T Big Data, and Wayport/Superclick, where he managed global WiFi service delivery, customer care, and field operations.

Prior to his current role, Erian worked in the Chief Data Office (CDO) and AT&T Field Operations. There, he led the “Road to a Billion” initiative, AT&T’s customer experience and dispatch optimization transformation program for field technicians. He also helped lead the digitization of the care experience using automation and AI simplifying customer communications.

Originally from Albania, Erian immigrated to the United States to complete his education. He earned a degree in Business Administration from the University of Nebraska and an MBA from the University of Phoenix. Erian currently resides in the Dallas area with his wife and three children. In his free time, he enjoys running, reading, cooking, spending time outdoors, and cheering his kids in school sports.