GB1023 Data Governance Guidebook v2.1.0
Maturity Level: General availability (GA)
Document version: 2.1.0
Release Status: Archived
Details:
The Data Governance Guidebook has been created to provide guidance of the process and steps to implementing a data governance program. The goal of the guidebook is to enable organizations, at all levels of data maturity, to take steps to define a dat...
Monetizing customers’ data: Maximizing the potential through privacy and partnerships
Details:
Pressed by high penetration of traditional services, continued competition, and disintermediation by over-the-top players, wireless service providers are struggling to increase revenues. All the while most service providers are sitting on a potential...
Business analytics for telecommunications providers
Details:
The purpose of this book is to give the reader some insights into the analytics and metrics used in practice by telecommunications service providers. The book is heavily weighted towards business analytics as opposed to operational metrics. Where...
GB962D Customer Experience Management Implementation Guide Use Cases R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 6.0.2
Release Status: Archived
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
GB979D Big Data Analytics Big Data Repository R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.2
Release Status: Archived
Details:
The Analytics Big Data Repository (ABDR) is a project of the TM Forum, focused on the definition of data entities for specific analytical scenarios identified for the CSP. The ABDR is a concept developed and specified by the TM Forum to support the c...
Standard(s): Best Practices
TMF423 Unified Use Case Template for Customer Centricity R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.5
Release Status: Archived
Details:
This document covers the Unified Use Case Template common to Customer Experience Management and Data Analytics. All aspects of Customer Centricity in terms of Customer Experience and Data Analytics are covered in this template.
Standard(s): Best Practices
Journey to the core of customer centricity
Details:
In a digital world, every user is connected and the resultant experience determines the value of a service — and affects revenue, costs and reputation. Every customer journey is made up of a complex series of interactions with individuals, technolo...