Operations

The Operations Process Area is the heart of eTOM. It includes all operations processes that support the customer operations and management, as well those that enable direct customer operations with the customer.  These processes include both day-to-day and operations support and readiness processes. The eTOM view of Operations also includes sales management and supplier/partner relationship management.
The Operations (OPS) process area contains the direct operations vertical process groupings of Fulfillment, Assurance & Billing, together with the Operations Support & Readiness process grouping.  The "FAB" processes are sometimes referred to as Customer Operations processes.<br/>The Operations category is the heart of eTOM. It includes all operations processes that support the customer operations and management, as well those that enable direct customer operations with the customer.  These processes include both day-to-day and operations support and readiness processes. The eTOM view of Operations also includes sales management and supplier/partner relationship management. <br/>The Operations (OPS) category contains the direct operations the categories of Fulfillment, Assurance & Billing, together with the Operations Support & Readiness categories.  The "FAB" categories are sometimes referred to as Customer Operations processes.<br/>