ServiceLevelAgreement

MODA / Information Framework / Business Entity / Patterns Domain / Agreement ABE / ServiceLevelAgreement

Project:

ServiceLevelAgreement : Public <<TMF_BusinessEntity>> Business Entity

Created:	1/10/2022 12:02:26 PM
Modified:	1/16/2025 11:02:02 AM

Project:
Author:	Giu Platania
Version:	1.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{B54092B5-2585-4532-8738-CFC383CEAD6F}
Appears In:	Agreement Business Entities, Figure C.04 - Customer Service Level Agreement Business Entities, Figure A.08 - Service Level Agreement Item's Association to Service Level Specification, Figure A.07 - Service Level Agreement's Inherited Associations, UNUSED Figure P.04 - Party Service Level Agreement Business Entities, Figure PSLA.01 - Party Service Level Agreement ABE Related Entities

A service level agreement (SLA) is a type of agreement that represents a formal negotiated agreement between two parties designed to create a common understanding about products, services, priorities, responsibilities, and so forth. The SLA is a set of appropriate procedures and targets formally or informally agreed between parties in order to achieve and maintain specified Quality of Service.<br/>

Associations To
Tagged Values
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Element	Source Role	Target Role
«TMF_ABE» Agreement ABE ABE «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:

Tag	Value
IsCoreEntity	False
Details: Values: true,false Default: False
rsa_guid	_3E3F0EC000E93D5BCFBD030A
Details:

Property	Value
isActive:	0
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_BusinessEntity» PartyServiceLevelAgreement	Business Entity	Generalization	From
«TMF_BusinessEntity» Agreement	Business Entity	Generalization	To
«TMF_BusinessEntity» CustomerServiceLevelAgreement	Business Entity	Generalization	From