Customer Support Management::Support Customer Problem Management::Track Customer Problem Management Process Capability

MODA / Business Process Framework / Process / Customer Domain / Customer Support Management / Support Customer Problem Management / Track Customer Problem Management Process Capability

Project:

Support Customer Problem Management

Track Customer Problem Management Process Capability : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 6:07:51 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	Giu Platania
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{0F63B251-8553-4a5c-A9D7-F0344C10197D}
Appears In:	Support Customer Problem Management

Tracking and monitoring of the Customer Problem Management processes and associated costs (including where customer infrastructure is deployed and managed by third parties), and reporting on the capability of the Customer Problem Handling processes<br/>

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Process» Support Customer Problem Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Operations Readiness & Support Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Not used for this process element.
Details:
HierarchyLevel	4
Details: Description: the level of this object in the hierarchy (1-x integer)
isDeleted	False
Details: Values: True,False
Issue	Business Process Framework 12.0 Addition Business Process Framework 14.5 Modification Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification Business Process Framework 20.5 Modification
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.22.3.8
Details:
Process Identifier	1.3.1.3.8
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	01288
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0