Customer Domain

Project:

Customer Domain : Public <<TMF_Domain>> Domain

Created:	3/29/2022 2:33:08 PM
Modified:	1/16/2025 10:43:06 AM

Project:
Author:	TMF
Version:	21.5
Phase:	24.5.0
Status:	Validated
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{D5EF8759-4963-4085-9CA2-230C283C0317}
Appears In:	Domains, SID Domains, Operations, Strategy, Infrastructure & Product, Business Process Framework Level 1 Overview - START HERE, Application Framework Level 1 Overview, Functional Framework Aggregated Functions Level 1, Business Process Framework Level 1 - short Name, Aggregate Business Entities, FF by Domains - All, Domains - AF - Function, Functional Framework Domains, Metrics Framework Poster, Customer Domain Metrics

The Customer domain represents roles, information and activities carried out by parties (e.g., individuals / organizations) playing roles that are involved in the management of and all types of contact with customers as they acquire, use, pay for and are supported for goods and services (i.e., products) that they obtain from an enterprise. Activities include: Strategy to Readiness (e.g., customer strategies, capabilities, customer lifecycle management) and Operations (e.g., customer relationship management , data, privacy, interactions, communications, orders, accounts, balances, service level agreements (SLAs), training, problems, cases, invoices, payments, disputes, collections, loyalty, performance, usage statistics, analytics and support).<br/>

Associations From
Tagged Values
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Element	Source Role	Target Role
«TMF_Application» Case Workflow Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Billing Account Associations Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Billing Inquiry, Dispute & Adjustment Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Customer Order Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Report Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Report Customer Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Report Customer Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Determine Automated Bill Adjustment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Customer Inventory Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Clean-up & Archive Customer Identifying Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Application» Customer Order Work Item Decomposition Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Contact Channel Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Capacity Plan Order Management Infrastructure eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Ensure Order Management Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Validate Satisfaction of Customer eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Update Customer Data eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Pricing, Discounting, Adjustments & Rebates Application eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Manage Customer Inventory Capture eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Escalate/End Customer QoS Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Convert Customer Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_ABE» Sales Quote ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
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«TMF_Application» Customer Order Workflow Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Operations Portal Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Customer & Network Care Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» CSR Billing Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Tax Calculation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Establish & Maintain Customer Bill Invoice Format eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Analyze Customer Bill Inquiry Trend eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Determine Customer Bill Invoice Management Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Request Additional Bill Inquiry Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Customer Information Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Analyze Customer Requests & Contacts eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Application» Privacy Data Exposure Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Case Reporting Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Document Archiving Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Accept Order Management Infrastructure eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Monitor Customer Bill Inquiries eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Manage Customer Debt Collection eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Gather Customer Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Create Customer Bill Invoice eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Contact Customer eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Check QoS Thresholds Met eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Assess Customer Order (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Analyze Touchpoint trigger (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Application» Customer Loyalty Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Charge Calculation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Customer Order Tracking & Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Collection Settlement Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Report Customer Product Restoration eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Personalize Customer Profile for Retention & Loyalty eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Monitor Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Gather Authentication Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Customer Order Provisioning Orchestration (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Categorize Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Administer Commercial Arrangement for Third Party Supplier eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Application» Privacy Dashboard Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Center Budget Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Billing Event Error Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Case Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Undertake Order Management Trend Analysis eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Select Metrics Per Touchpoint (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Manage Customer Problem Restoration eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Issue Customer Orders (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_AF» Customer Loyalty and Retention Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
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«TMF_Application» Customer Problem Qualification & Reception Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Case Correlation & Analysis Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Customer Bill Charge Calculation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Ensure Customer Interface Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Define Customer Billing Cycle eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Update Customer Interaction eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Manage Physical Production & Distribution Quality eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» De-duplicate Customer Identity eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Define Customer Engagement Strategy & Plan eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create customer problem restoration plan eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Track Customer Problem Management Process Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Track Third-Party Order Management Infrastructure Deployment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Import Customer Privacy Profile eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Establish Customer Relationship eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Determine Customer Risk eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Order Provisioning Activities Tracking (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Customer Interface Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Close order fallouts (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Check Customer Problem Outage eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Assign Customer Bill Inquiry Analysis and Adjustment Activities eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_ABE» Customer Problem ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
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«TMF_ABE» Customer Party Roles ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
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«TMF_AF» Customer Behavior Development Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
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«TMF_AF» Customer Order Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
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«TMF_Application» Customer Loyalty Balance Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» A/R Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Forecast Order Management Requirements eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Isolate Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Generate Customer Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Define Customer Retention Strategy & Plan eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_ABE» Customer Bill Collection ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
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«TMF_Application» Payment Validation & Authorization Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Customer Problem Resolution Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Customer Problem Lifecycle Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Channel Guidance and Data Capture Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Customer Service Representative Toolbox Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Undertake Customer Problem Management Trend Analysis eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Report Customer interaction eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Manage Aged Customer Debt Portfolio eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Establish Goals and Measures for Customer Experience (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Distribute Customer Problem Notifications eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Customer Journey Capability Delivery (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Deliver Customer Analytics Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Control Customer Inventory Access eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Co-ordinate Customer QoS Analysis, Restoration & Repair eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Assess Customer Bill Inquiry Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_AF» Customer Strategic Analysis Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
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«TMF_Application» Customer Recommended Action Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Center Time Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Customer Subscription Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Payment Interface Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Bill Format / Render Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Process» Select Channel (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Prioritize Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Modify Customer QoS Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Manage Request (Including Self Service) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Initiate Customer Debt Recovery Activities eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Generate Customer Problem Management Reports eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Enable Retention & Loyalty eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Experience Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Complete Customer Bill Inquiry Assessment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Administer Overdue Invoice Follow-Up eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Application» Transactional Document Generator Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Bill Inquiry Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Remove Order Management Infrastructure eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Perform Impact Analysis (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Finalize Customer Problem Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Establish & Manage Customer Debt Profiles eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Define Customer Acquisition Strategy & Plan eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer Problem Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Close Request eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Close Customer Order (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Clear Customer QoS Report Status eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_ABE» Customer Statistic ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
Details:
«TMF_ABE» Customer Product Order ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
Details:
«TMF_AF» Customer Strategic Analysis Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
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«TMF_Application» Offer Configuration Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Channel Infrastructure Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Billing Events Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer SLA Collection Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Order Orchestration Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Update Customer Problem Restoration Time eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Reconcile Customer Payment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Maintain Customer Inventory facilities eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Initialize after-sales processes eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Establish & Manage Bill Production Cycle eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Strategy Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer Interaction eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Convert QoS Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Check offering availability (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Cancel Customer QoS Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze Journey Trends (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Customer Behavior Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_AF» Customer Behavior Development Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Customer SLA Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer SLA Analysis Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Commitment Tracking Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Insight Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Validate Solution Predicted/Expected Value eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Measure Customer Experience Improvements (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Relationship Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Experience Collection & Correlation eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Order Acceptance Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Context Map Building Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer SLA Issue Reception Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Monitor Customer Order Status (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Identify Risk Management Treatment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Establish New Customer Identity eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Operational Decisioning Application «TMF_DomainAgreegatesApplication»	Name:	Name:
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«TMF_Application» Center Administration Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Invoice Generation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Track and Manage Customer Interaction eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Billing Account eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Back-End Bank Account eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Erase Customer Privacy Profile Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Define Policies and Standards for CEM (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Check Offering feasibility (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Cancel Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_ABE» Customer Interaction ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
Details:
«TMF_ABE» Customer Billing Account ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
Details:
«TMF_AF» Customer Order Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Customer Experience Monitoring Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Off-Line Contact Channel Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Voice Channel Contact Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Problem Diagnostics Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Payment Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Support Customer Interface Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Roll-out Order Management Infrastructure eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Track and manage order fallouts (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Select Touchpoint (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Paper and Envelope Availability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Identify Customer Bill Inquiry Root Cause eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Deliver Invoice Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Order Management (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer Bill Inquiry Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Cancel Customer Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Assess and Investigate Customer Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze Detailed Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Customer Problem Support Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Transactional Document Formatter Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Report Customer Order Management (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Re-establish Customer Relationship eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Diagnose Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Obtain Customer Problem Configuration eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Payments eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Inform Customer on QoS Impacts eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Implement Customer Problem Workaround eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer Order (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Communicate Customer Problem Improvement Opportunity eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Classify and assign order fallouts (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Carry Out Performance Reviews eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Authorize Credit (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Problem Verification & Closure Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Satisfaction Validation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Undertake Customer Contacts Trend Analysis eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Track Customer Inventory Usage eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Track & Manage Customer QoS Performance Resolution eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Privacy Definition eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Initiate S/P Customer Bill Inquiry Resolution Request eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Identify Customer Interactions Data Formats eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze CEM performance, brand loyalty and revenue targets (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Customer Financial Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Customer Loyalty Prize Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Bill Cycle Run Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Self Empowered Billing Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Order Establishment Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Report Customer Product Offering Trend Analysis eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Problem Management Notification eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Report Order Management Infrastructure Deployment Process Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Support Customer Bill Payments & Receivables Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Review Major Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Record Customer Bill Invoice Adjustment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Engage External Product Suppliers eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Correct Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Assess and fix order fallouts (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze Root Causes (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Welcome and Interaction Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Billing Inquiry Dispute & Adjustment Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer/Internal Collaboration/Chat Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Self Empowered Fulfillment Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Billing Account Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Rebalance Order Management Infrastructure Utilization eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Schedule Customer Bill Inquiry Analysis and Adjustment Activities eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Notify Customer eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Maintain Overview of Product Offering Quality eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Log Customer Interaction eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Ensure Customer Personalization Opportunities eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Support Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Order Orchestration (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer Record eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Close Customer Interaction eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze Journey (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Privacy Consent Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Center Compliance & Training Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Program Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Billing Account Configuration Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Information Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Manage Customer Billing Policy eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Support Order Management Infrastructure Deployment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Maintain Bill Customers List eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Ensure Retention & Loyalty Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Privacy Profile Agreement and Amendment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Experience Management Strategy and Planning (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Coordinate Customer Bill Inquiry Analysis and Adjustment Activities eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Order Orchestration Plan Creation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Support Customer Bill Inquiry Handling eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Generate Customer Problem Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Problem Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Close Customer QoS Performance Degradation Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Profiling Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Role-Based Portal Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Payment Settlement Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Collection Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Report Order Management Infrastructure Capacity eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Undertake Retention & Loyalty Trend Analysis eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Design & Develop Customer Invoicing Process eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Verify Customer Product Configuration eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Verify Customer Invoice Quality eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Validate Customer Satisfaction eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Select Persona (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Orchestrate Customer Interactions eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Notify Customer Data Change eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Monitor Customer Problem Jeopardy Status eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Deliver Customer Support Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Collect Customer Payment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Center Quality Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Case Tracking & Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer and Product Data Collection Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Bill Calculation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Detect Order Management infrastructure Shortfalls eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Approve Order Management Procedures eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Monitor and Report on QoS/SLA capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze Customer Billing Trend eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Verify Customer Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Render & Format Customer Invoice eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Mediate Customer Interactions eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Issue Unique Customer ID eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Journey Management (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Interaction Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Co-ordinate Billing Insertion eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Apply Agreed Customer Bill Adjustment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze Across Journeys (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Order Capture Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Payment Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» CSR fulfillment Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Support Retention & Loyalty eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Problem Coordination eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Report Customer QoS Performance eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Provide Request Status eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Overdue Invoice Payment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer QoS Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Collect QoS Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Authorize Customer Bill Invoice Adjustment eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Archive Customer Data eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Customer Information Support Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Charge Calculation and Balance Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Order Distribution[DELETED] Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Administer Customer Payment Processes eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Order Management Notification eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Notify Changes on Customer QoS Report Status eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Privacy Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Order Provisioning Activities Identification (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_ABE» Applied Customer Billing Rate ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
Details:
«TMF_AF» Customer Problem Support Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Balance Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Collection Policy Definition and Configuration Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Provide Management Reports eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Provide Customer Personalization Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Prepare/Follow-up for Performance Reviews eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Notify Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Payment Plan eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Ensure Risk Analysis Basis eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Distribute Customer Problem Management Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Deliver Customer Engagement Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer Problem Known Record eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Invoice Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Case Archival Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Order Publication [DELETED] Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Problem Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Proactive performance Monitoring eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Support Customer QoS/SLA eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Support Customer Bill Invoice Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Update Customer QoS Report with Analysis Results eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Produce & Distribute Customer Bill eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Administer Commercial Arrangement for Production and Distribution Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Invoice Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_AF» Customer Information Support Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Center Efficiency Tools Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Adjustments Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Analyze Customer Payment Trend eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Update Customer Order (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Validate Customer Problem Solution eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Report order fallouts (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Recommend Customer Experience Improvement (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Obtain Billing Events eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Receivables Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Validate Customer Problem Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Assess Customer QoS/SLA Performance eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Customer Information Specification Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_AF» Customer Information Specification Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Customer SLA Reporting Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Order Validation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Financial Reporting Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Receivables Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Self Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Transactional Document Production Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Provide Customer Bill Inquiry Change Notification eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Obtain permanent fix or workarounds eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Modify Customer QoS Report Status eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Issue Customer Problem Management Summaries eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Ensure Customer Inventory Data Quality eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Management Capability Delivery eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_ABE» Customer Bill ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
Details:
«TMF_Process» Customer Order Processing Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Welcome and Interaction Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Customer Profile Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Discounts Calculation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Offering Availability Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Determine Customer Bill Payments & Receivables Management Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Order Status Notification (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Invoice Archive eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Handle Request eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer QoS/SLA Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_ABE» Customer Billing Inquiry and Dispute ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
Details:
«TMF_Application» Customer Order Item Decomposition Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Center Activity Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Center Productivity Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Billing Event Processing Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Problem Reporting Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Case Definition and Configuration Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» CSR assurance Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Journalization Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Support Customer Order Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Ensure Customer Product Offering Operation eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Address Order Management infrastructure Issues eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Conduct Customer Problem Test eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Production Run to Create Bill eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Identify Relevant Customer Inventory Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Distribute Customer QoS/SLA Management Reports & Summaries eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Determine Customer Order Feasibility (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Apply Pricing, Discounting, Adjustments & Rebates to Customer Account eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze & Report on Customer eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Customer Loyalty and Retention Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Customer SLA Violation Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Take QoS Violation Action eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Record Journey (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Privacy Profile eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Initiate Customer Problem Change Request eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Identify Customer Problem Root Cause eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Define Methods, Processes and Tools for CEM (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Create Customer QoS Performance Degradation Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Close Customer Problem Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Build Customer Insight eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Build a unified customer view eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Order Enrichment Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Center Force & Queue Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Interaction Collection & Storage Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Collection Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Customer Self Empowered Assurance Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Collection Policy Execution and Monitoring Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Support Customer Problem Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Ensure Customer QoS/SLA Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Track & Manage Customer Bill Inquiry Resolution eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Request Cancellation of Customer QoS Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Lifecycle Management (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Bill Invoice Management eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Complete Customer Order (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Close Customer Bill Inquiry Report eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Order Lifecycle Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Select Journey Phase (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Modify Customer Privacy Policy eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Modify Customer Bill Inquiry eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage QoS/SLA Violation eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Order Fallout (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Identify Customer Inventory Shortcomings eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Follow-up QoS Violation Action eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Escalate Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Collect Customer Personalization Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_ABE» Customer Service Level Agreement ABE ABE «TMF_DomainAggregatesABE»	Name:	Name:
Details:
«TMF_AF» Customer Behavior Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Customer Order Rules Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Privacy Profile Type Creation Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Document Delivery Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Determine Customer Bill Inquiry Handling Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Manage Order Management Organizational Changes eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Report Customer Requests & Contacts eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Report Customer Order Status (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Mediate & Orchestrate Customer Interactions eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Ensure Consistent Risk Analysis eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Define Customer Support Strategy & Plan eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Deliver Customer Order Capability eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze QoS Violation eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_AF» Customer Financial Management Aggregated Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Application» Customer Credit Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Terminate Customer Relationship eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Select Journey (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Identify Overdue Invoice eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Cancel order fallouts (Deleted) eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Authenticate User eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Application» Customer Hierarchy & Group Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Application» Dispute Management Application «TMF_DomainAgreegatesApplication»	Name:	Name:
Details:
«TMF_Process» Verify Customer eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Notify Customer Root Cause eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Monitor Customer QoS Report Status eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Monitor Customer Bill Inquiry Jeopardy Status eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Modify Customer QoS Report Information eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Determine Customer Problem Resolution Feasibility eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Deliver Electronic Invoice eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Management Capability Delivery [Deleted] eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Coordinate Customer Problem eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Analyze & Manage Customer Risk eTOM Process «TMF_DomainAggregatesProcess»	Name:	Name:
Details:

Tag	Value
DomainID	2.0.0
Details: Description: Domain ID indicating the hierarchy
HierarchyLevel	0
Details: Description: the level of this object in the hierarchy (1-x integer)
type	Customer
Details: Values: Market,Sales,Customer,Product,Service,Resource,Partner,Enterprise,Common,Generic,sub-Domain

Property	Value
isFinalSpecialization:	0