Customer Support Management::Support Customer QoS/SLA::Ensure Customer QoS/SLA Capability

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Ensure Customer QoS/SLA Capability : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:24:55 PM
Modified: 1/16/2025 11:26:34 AM
Project:
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Not used for this process element<br/>
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Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess»
Name:  
 
Name:  
 
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«TMF_Process» Support Customer QoS/SLA
eTOM Process «TMF_isComposedByProcess»
Name:  
 
Name:  
 
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«TMF_Vertical» Operations Readiness & Support
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
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Tag Value
BriefDescription Supporting the Support Customer QoS/SLA Management process.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 14.5 Modification
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.21.8.1 was 1.2.4.1.1
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Process Identifier 1.3.1.12.1
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01299
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Function» Customer SLA Preferences Capturing Function Realization From  
«TMF_Function» Customer SLA Monitoring Function Realization From  
«TMF_Function» Customer SLA Issue Customer Validation Function Realization From