Analyze Customer Experience Journey Interactions : Public <<TMF_Process>> eTOM Process
Created:
6/12/2023 11:32:14 AM
Modified:
1/16/2025 11:26:34 AM
Project:
Author:
Avi Talmor
Version:
24.0.0
Phase:
24.5.0
Status:
Team Approved
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{9ABE83DC-B574-4293-B184-B39125F945EA}
Appears In:
This process analyzes Customer Experience journey interactions in a predefined Business Offering CE journey template, the purpose of such analysis is to assess qualitative aspects of the customer experience for a specific Business Offering, and identity gaps or possible improvements with reference to the required customer experience objectives and relevant KPIs and metrics benchmarks.<br/>
This process analyzes Customer Experience journey interactions in a predefined template, the purpose of such analysis is to identity gaps or possible improvements with reference to the required customer experience objectives.
Details:
HierarchyLevel
3
Details:
Description: the level of this object in the hierarchy (1-x integer)
Maturity
4
Details:
Description: the maturity level of this element (1-x integer)
Process Identifier
1.3.2.3
Details:
TMFStatus
Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
