Customer Interaction ABE

MODA / Information Framework / Aggregate Business Entities / Customer Domain / Customer Interaction ABE

Project:

Customer Interaction ABE Customer Contact : Public <<TMF_ABE>> ABE

Created:	3/29/2022 2:31:01 PM
Modified:	1/16/2025 11:02:27 AM

Project:
Author:	Giu Platania
Version:	1.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{FF496DC7-9C6A-4058-80E8-7D826EED549C}
Appears In:	Customer Domain, Customer Domain Structure, Customer Domain: eTOM Process Produces ABE (2), Metrics Framework Poster, Customer Domain Metrics

The Customer Interaction ABE represents communications with customers, and the translation of customer requests and inquiries into appropriate “events” such as the creation of a customer product order, the creation of a customer bill inquiry, or the creation of a customer problem.<br/>

Associations To
Associations From
Tagged Values
Advanced
Other Links

Element	Source Role	Target Role
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesABE»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_BusinessEntity» CustomerInvoiceInquiry Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CustomerQuote Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CustomerInquiry Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CustomerBillingDispute Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:

Tag	Value
HierarchyLevel	1
Details:

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Metric» % First Contact Resolutions - No Transfer	Metric	Dependency	From
«TMF_Process» Customer Interaction Management	eTOM Process	Dependency	From
«TMF_Metric» % First Contact Resolutions	Metric	Dependency	From
«TMF_Metric» % Inquiries Leading to Customer Orders	Metric	Dependency	From
«TMF_Process» Analyze Customer Experience Journey Interactions	eTOM Process	Dependency	From