Customer Experience Collection & Correlation::Collect Customer Experience Data

The purpose of the Collect Customer Experience Data process is to collect Customer interaction related data and store it for the purpose of carrying out Business Intelligence analysis and to be further processed in order to improve the business value of product offerings and customer relations. Data related to customers interactions for e.g.<br/><br/>Customer Journey relationships<br/>Marketing campaigns<br/>Sales Campaigns<br/>Order Capture<br/>Customer Support<br/>Product Usage and Satisfaction<br/>Billing and Payment <br/><br/>is collected and stored for the purpose of carrying out Business Intelligence to be further processed to improve the business of product offerings and customer relations.<br/>