Product Problem Management

MODA / Business Process Framework / Process / Product Domain / Product Problem Management

Project:

Product Problem Management : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:53:37 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{FB443857-54D3-43ce-956F-7390ADD8687F}
Appears In:	Business Process Framework Level 1 Overview - START HERE, Product Domain, Business Process Framework Level 1 - short Name

Product Problem Management process is in charge of directing and controlling activities that identify, triage, discover causes, report and close product problems (cases, issues, challenges and faults etc.). Product Problem Management ensures that products that are commercially offered by the organization can be assured to meet the goals and objectives of their design. The objective of this processes is to respond to product challenges/concerns/issues/cases and offer answers/resolution to them. The goal of this process is mediate the impact, or resolve the concerns that impact Marketing and Sales objectives.

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Product Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Triage Product Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Analyze Product Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Manage Product Problem Solution eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Identify Product Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Close Product Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Product Problem Management process is in charge of directing and controlling activities that identify, triage, discover causes, report and close product problems (cases, issues, challenges and faults etc.).
Details:
HierarchyLevel	2
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 21.5 Addition
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Process Identifier	1.2.26
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	03721
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0