Service Performance Management

MODA / Business Process Framework / Process / Service Domain / Service Performance Management

Project:

Service Performance Management : Public <<TMF_Process>> eTOM Process

Created:	12/6/2023 9:57:19 PM
Modified:	1/16/2025 11:26:35 AM

Project:
Author:	Avi Talmor
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{BD238FD2-59E9-467a-806E-6B6D95F55902}
Appears In:	Business Process Framework Level 1 Overview - START HERE, Service Domain

Service Performance Management business process directs and controls activities that define Service Performance Objectives (e.g. Service Availability, Service Quality, Process efficiency, Service Reliability, etc.), sets performance goals & targets, track performance trends, monitor performance, analyze performance, control performance (optimize, troubleshoot), report or communicate performance, and manage consequences of service performance. Service Performance Management business process support the Enterprise Performance Management goals. These goals include quality, efficiency, reliability, availability, monetary (cost, profitability, etc.) mandates along with any productivity requirement of service delivery and service engagement by the organization. It includes identifying, establishing the applying the methodologies that define and manage service performance criteria to meet business objectives.<br/>This process was renamed in 23.5 it was named Service Quality Management<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
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«TMF_Domain» Service Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
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Element	Source Role	Target Role
«TMF_Process» Manage Service Performance Analysis eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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«TMF_Process» Manage Service Performance Requirement eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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«TMF_Process» Manage Service Performance Plan eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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«TMF_Process» Manage Service Performance Reporting eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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«TMF_Process» Manage Service Performance Control eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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«TMF_Process» Manage Service Performance Measure eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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Tag	Value
BriefDescription	Service Performance Management business process directs and controls activities that define Service Performance Objectives (e.g. Service Availability, Service Quality, Process efficiency, Service Reliability, etc.), sets performance goals & targets, track performance trends, monitor performance, analyze performance, control performance (optimize, troubleshoot), report or communicate performance, and manage consequences of service performance.
Details:
HierarchyLevel	2
Details: Description: the level of this object in the hierarchy (1-x integer)
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Process Identifier	1.4.7
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	4106
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0