Service Support Management ::Manage Service Test

Manage Service Test  process manages the end-to-end execution of a test or test scenario for services not specific to a customer. Tests can be manual or automated.<br/>Service Test Management processes rely on Product and Resource Test Management processes due to dependencies between product tests and resource tests.<br/>Service Test Management includes:<br/>- Identification of service tests needed according to fulfillment and assurance issues<br/>- triggering of service tests in manual or automated mode<br/>- Execution of service tests<br/>- Verification of test authorization (role and context) and quota management<br/>- Identification and prioritization of tests <br/>- Setting up the test context and configuration<br/>- Triggering appropriate product and resource Tests<br/>- Tests can be on-demand or planned according to specific needs<br/>- Enrichment with product and resource tests results based on applicable service test rules <br/>- Reporting of test results<br/>