Service Support Management ::Manage Service Test

Manage Service Test  process manages the end-to-end execution of a test or test scenario for services not specific to a customer. Tests can be manual or automated.
Service Test Management processes rely on Product and Resource Test Management processes due to dependencies between product tests and resource tests.
Service Test Management includes:
- Identification of service tests needed according to fulfillment and assurance issues
- triggering of service tests in manual or automated mode
- Execution of service tests
- Verification of test authorization (role and context) and quota management
- Identification and prioritization of tests
- Setting up the test context and configuration
- Triggering appropriate product and resource Tests
- Tests can be on-demand or planned according to specific needs
- Enrichment with product and resource tests results based on applicable service test rules
- Reporting of test results