Service Support Management

Service Support Management processes manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes in instantiating and managing service instances, and for monitoring and reporting on the capabilities and costs of the individual SM&O FAB processes. <br/>The responsibilities of these processes include, but are not limited to:<br/>• Supporting the operational introduction of new and/or modified service infrastructure;<br/>• Managing and ensuring the ongoing quality of the Service Inventory;<br/>• Applying service capacity rules from Infrastructure Lifecycle Management processes;<br/>• Analyzing availability and quality over time on service infrastructure and service instances, including trend analysis and forecasting;<br/>• Ensuring the operational capability of the SM&O processes<br/>• Maintaining rating and tariff information for service infrastructure and service instances.<br/>. Conducting Vulnerability Management;     <br/>. Conducting Threat Assessments;        <br/>. Conducting Risk Assessments;        <br/>. Conducting Risk Mitigation;             <br/>. Conducting Secure Configuration Activities<br/>This process was renamed in 23.5. old name was Service Readiness & Support<br/>This process was renamed in 24.0  old name was Service Support Readiness <br/><br/><br/>