Service Anomaly Management::Manage Service Anomaly Learning::Manage Service Anomaly Case History

Manage Service Anomaly Case History business activity records all past information on Service Anomaly events, Service Anomaly Management activities and data underlying, and representing Service Anomaly cases.<br/>Manage Service Anomaly Case History includes the maintenance of past and present records, all artifacts, knowledge-base (e.g. the specifications, profiles, exception patterns, action patterns etc.) and versioned information.<br/>This business activity supports the organization to maintain skills and learning repository to identify and predict Anomalous Exception patterns and mitigatory actions.<br/>