Service Problem Management::Diagnose Service Problem::Categorize Service Problem

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MODA / Business Process Framework / Process / Service Domain / Service Problem Management / Diagnose Service Problem / Categorize Service Problem

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Categorize Service Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:13:39 PM
Modified: 1/16/2025 11:26:35 AM
Project:
Advanced:
This process is responsible for categorizing the service problem according to the type of the problem, impact, and standardized criteria at SM&O level. Moreover, this activity will be carried out with appropriate diligence, in order to provide inputs to the "Track & Manage Service Problem" process.<br/>
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Element Source Role Target Role
«TMF_Domain» Service Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Diagnose Service Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription This process is responsible for categorizing the service problem according to the type of the problem, impact, and standardized criteria at SM&O level. Moreover, this activity will be carried out with appropriate diligence, in order to provide inputs to the "Track & Manage Service Problem" process.
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HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.2.3.2.7
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Process Identifier 1.4.6.2.7
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01672
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» Service Business Entity Dependency To  
«TMF_BusinessEntity» ServiceProblem Business Entity Dependency To  
«TMF_BusinessEntity» CustomerFacingServiceSpec Business Entity Dependency To  
«TMF_Function» Service Problem SLA Monitoring Function Realization From