BP Bill Inquiry Handling::Resolve Business Partner Bill Inquiry::Authorize Business Partner Bill Invoice Adjustment

Authorize Business Partner Bill Invoice Adjustment adjusts a Business Partner's bill/invoice based on a detailed assessment and/or policy.<br/><br/>The responsibilities of this process include, but are not limited to:<br/>- Determining whether policy allows for automated adjustment of a Business Partner bill/invoice, and approving any resultant adjustments<br/>- Undertaking more detailed analysis and investigation to determine whether a bill adjustment is acceptable, including gaining appropriate management authority to make the adjustment<br/>- Making an approved adjustment to a Business Partner’s bill/invoice.<br/><br/>This process relies on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes.<br/><br/>This form of resolution may require investigation of the billing/invoicing processes themselves to determine whether the disputed bills are the result of quality errors within an enterprise's processes.<br/>