Business Partner Interaction Management::Track and Manage Business Partner Interaction

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MODA / Business Process Framework / Process / Business Partner Domain / Business Partner Interaction Management / Track and Manage Business Partner Interaction

Project:
Track and Manage Business Partner Interaction : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 6:07:25 PM
Modified: 1/16/2025 11:26:33 AM
Project:
Advanced:
The purpose of this process is to ensure that Business Partner Interactions are managed and tracked efficiently across all interaction channels in order to meet the agreed SLA with the Business Partner. Responsibilities of these process include but are not limited to:<br/>· Ensure interactions are completed and closed in a timely manner<br/>· Monitor the interaction and Notify the Business Partner when SLA or deadlines can not be met<br/>· Track Business Partner responses when these are required<br/>· Measure KPIs in order to improve the Interactions efficiency<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Business Partner Interaction Management
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Business Partner Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Ensure that Business Partner Interactions are managed and tracked efficiently to meet the Business Partner interaction policies and SLA requirements.
Details:  
HierarchyLevel 3
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 14.5 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.0.7.10.3
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Process Identifier 1.6.9.3
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01767
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0