Business Partner Order Management::Track & Manage Business Partner Orders

The objective of the Track & Manage Business Partner Orders processes is to ensure a Business Partner's orders are being processed and delivered efficiently and effectively, and that escalation is being invoked as required for any open Business Partner orders in jeopardy.<br/><br/>Responsibilities of these processes include, but are not limited to:<br/>• Managing regular interaction with the Business Partner to establish progress of Business Partner orders;<br/>• Modifying information in an existing Business Partner order based on feedback of progress from the Business Partner<br/>• Modifying the Business Partner order status;<br/>• Cancelling a Business Partner order  when the specific order requirements are no longer required as notified by the other processes<br/>• Monitoring the jeopardy status of open Business Partner orders, and initiating escalation of Business Partner orders as necessary.<br/><br/>These processes track progress with the Business Partner, either periodically, or at defined points according to a project or program plan. This tracking may be driven from the enterprise, or triggered by reports from the Business Partner (e.g. periodically or at key events). These processes also initiate jeopardy and risk management in relation to the supplied specific resources, services and products, their availability and delivery schedule. <br/><br/>These processes also manage notifications or requests from parties regarding forced or requested changes to the Business Partner order or delivery schedule. These change requests may be caused by the Business Partner or may be outside its control.  Change requests are sent to the originating  processes where a resolution is agreed.<br/><br/>The Track & Manage Business Partner Order processes will also inform the Close Business Partner Order process by modifying the Business Partner order status to completed when the Business Partner order has been successfully delivered.<br/>