Proactive Product Maintenance proactively undertakes statistically driven preventative and scheduled product maintenance activities and monitoring.<br/>to ensure that products are working effectively and efficiently.<br/><br/>Responsibilities of these processes include, but are not limited to:<br/>- Extracting and analyzing, including undertaking trend analysis, historical and current reported customer/party problems and performance reports to identify potential products requiring proactive maintenance and/or replacement<br/>- Requesting scheduling of additional customer/party product data collection to assist in the analysis activity<br/>- Developing and managing customer/party product proactive maintenance programs<br/>- Requesting product provisioning activities to prevent anticipated customer/party problems associated with product identified in the analysis activities.<br/><br/>Maintenance is actually performed on the underlying service(s) and/or resource(s) used to realize the product.<br/><br/>Note: This process uses a to-be developed generalized process that performs proactive maintenance for products, service, and resources. It could be located in the Enterprise domain / Common Enterprise Process area.<br/>
