Project: Business Process Framework Level 1 - short Name Deleted Process Kanban eTOM Deleted Process Allocate DG Resource [Deleted] Analytics Consumer & Distribution Management [Deleted] Analyze Customer Experience KCI/KQI[DELETED] Assess Customer Order (Deleted) Assess Resource Request (Deleted) Calculate Metrics [Deleted] Cancel Service Performance Degradation Report[Deleted] Capture Customer Experience KCIs/KPIs [DELETED] Choose & Contract Real Estate Agencies [DELETED] Choose Product Offering to Purchase (Deleted) Clear Service Performance Degradation Report Status[Deleted] Coordinate Service Quality[Deleted] Correlation and Features Engineering [Deleted] Create Customer Order (Deleted) Create Customized Product Offering to Purchase (Deleted) Create Resource Orders (Deleted) Customer Journey Management (Deleted) Data Analysis [Deleted] Data Analytics [Deleted] Data Governance [Deleted] Data Governance Management [Deleted] Data Ingestion [Deleted] Data Management [Deleted] Define Customer Experience KCI/KQI [DELETED] Define DG Policy [Deleted] Define DG Roadmap [Deleted] Define DG Strategy [Deleted] Define Enterprise Performance Measures (Deleted) Define Party PII Privacy Standards(Deleted) Define Party Privacy Location, Jurisdiction and Regulation(Deleted) Define Privacy Policy Rules Values(Deleted) Deliver Program/Project Methodologies & Support (Deleted) Develop New Opportunity Concepts[DELETED] Develop Product Commercialization Case[DELETED] Develop Product Transition Strategies[DELETED] Enforce Party Privacy Profile(Deleted) Engage External Service Suppliers[Deleted] Enterprise Performance Assessment [Deleted] Enterprise Quality Management [Deleted] Erase Party Privacy Profile Information(Deleted) Escalate/End Service Performance Degradation Report [Deleted] Establish DG management [Deleted] Execute DG Roadmap [Deleted] Facilities Management & Support [Deleted] Feature/Property Management [DELETED] Format and integrate data [Deleted] Gain Product Commercialization Case Approval[DELETED] Gather Product Ideas[DELETED] Identify Impacted Product Customers[DELETED] Identify Opportunities and Requirements[DELETED] Identify Product Issues[DELETED] Identify Unviable Products[DELETED] Import Data Subject Party Privacy Profile(Deleted) Interpret Insight [Deleted] ITIL Availability Management [DELETED] ITIL Capacity Management [DELETED] ITIL Continual Service Improvement [DELETED] ITIL Event Management [DELETED] ITIL Incident Management [DELETED] ITIL Request Fulfillment [DELETED] ITIL Service Asset and Configuration Management [DELETED] ITIL Service Catalogue Management [DELETED] ITIL Service Level Management [DELETED] Manage Analytics Consumer [Deleted] Manage Analytics Distribution [Deleted] Manage CAPEX Planning Process [DELETED] Manage Data Access [Deleted] Manage Data Compliance [Deleted] Manage Data Distribution [Deleted] Manage Data Quality [Deleted] Manage Data Security [Deleted] Manage Data source specification and Integration [Deleted] Manage Data Storage [Deleted] Manage Data Usage [Deleted] Manage DG Audit [Deleted] Manage External Survey Companies (Deleted) Manage Metric Measure (Deleted) Manage Product Exit Process[DELETED] Manage Product Handover[DELETED] Manage Product Improvements[DELETED] Manage Program/Project Management Metrics (Deleted) Manage Program/Project Management Repository (Deleted) Manage Program/Project Management Skill Sets (Deleted) Manage Sales Leads (deleted) Mapping and Analysis of Experience Lifecycles (Deleted) Mark Resource Order for Special Handling (Deleted) Maturity Assessment [Deleted] Metric Management (Deleted) Modeling [Deleted] Modify Party Privacy Policy(Deleted) Monitor Product Offering Purchase Jeopardy Status (Deleted) Party Privacy Management Definition(Deleted) Party Privacy Profile Agreement(Deleted) Party Privacy Profile Management(Deleted) Party Privacy Profile Type Development(Deleted) Perform Data Import [Deleted] Perform DG Maturity Assessment [Deleted] Prepare Maturity Matrix [Deleted] Prepare Maturity Questions [Deleted] Process Management & Support [Deleted] Processing Complex Events [Deleted] Procurement Management [DELETED] Program & Project Management [Deleted] Provide or Subcontract Services & Utilities [DELETED] Receive Party Privacy Profile(Deleted) Report Balanced Scorecard, etc. (Deleted) Representation Management [Deleted] Request Party Privacy Profile Extension(Deleted) Request Service Performance Degradation Report Creation and Update [Deleted] Select Maturity Key Metrics [Deleted] Select Program/Project Management Support Tools (Deleted) Select Channel (Deleted) Select Journey Phase (Deleted) Send Party Privacy Profile(Deleted) Technology Scanning [Deleted] Update Customer Order (Deleted) Update First in Service Testing Results [Deleted] Update Product Offering Purchase (Deleted) Accept S/P Requisition[deleted] Allocate & Install Resource (Deleted) Analyze Journey Trends (Deleted) Backorder Chosen Product Offering Backorder Chosen Product Offering (Deleted) Change Product Offering Purchase Selection (Deleted) Check offering availability (Deleted) Classify and assign order fallouts (Deleted) Coordinate Resource Provisioning Activity (Deleted) Create Basic Product Offering Purchase Information (Deleted) Customer Order Provisioning Orchestration (Deleted) Determine Customer Order Feasibility (Deleted) Determine Recipients for Information/Data (Deleted) Determine Resource Availability (Deleted) Develop Service Improvement Plans (Deleted) Distribute Information/Data (Deleted) Establish Goals and Measures for Customer Experience (Deleted) Finish Product Offering Purchase (Deleted) Identify Appropriate Outbound Purchase Parties (Deleted) Initiate Product Offering Purchase (Deleted) Intercept Events/Information (Deleted) Issue Work Order (Deleted) Make Product Offering Purchase Selection (Deleted) Manage Information Communication [Deleted] Manage Tool Policies (Deleted) Monitor Customer Order Status (Deleted) Monitor Resource Order Status (Deleted) Monitor Revenue Assurance Controls (Deleted) Monitor Service Quality (Deleted) Observe Service Interactions (Deleted) Perform Impact Analysis (Deleted) Perform Specific Service Performance Diagnostics [Deleted] Process Information and Data (deleted) Receive Product Offering Purchase Cancellation Request (Deleted) Report Service Quality Improvement (Deleted) Select Journey (Deleted) Select Touchpoint (Deleted) Test Specific Resources (Deleted) Acknowledge Product Offering Purchase Completion (Deleted) Acquire Customer Data (Deleted) Analyze and Decompose Work Order (Deleted) Analyze and Identify Policies (Deleted) Analyze Fraud (Deleted) Analyze Root Causes (Deleted) Analyze Service Quality (Deleted) Approve Product Offering Purchase Cancellation (Deleted) Approve Product Offering Purchase Return (Deleted) Authorize Credit (Deleted) Capture Service Feedback (Deleted) Collect Management and Security Information & Data (Deleted) Configure Resource (Deleted) Coordinate Product Offering Purchase Provisioning (Deleted) Create Product Offering Purchase (Deleted) Create Revenue Assurance Trouble Report (Deleted) Customer Order Provisioning Activities Identification (Deleted) Define Policies and Standards for CEM (Deleted) Deliver Management Information (Deleted) Determine Party Pre-Purchase Feasibility (Deleted) Determine Service Quality Improvement Target (Deleted) Develop Resource Recovery Plan (Deleted) Develop Test Plans [deleted] Distribute Resource Order Notification (Deleted) Distribute Resource Provisioning Reports (Deleted) Enterprise Audit & Risk Management(Deleted) Establish Information & Data Communication Plan [Deleted] Filter Information/Data (Deleted) Identify Additional Product Offering Purchase Processing (Deleted) Implement Resource (Deleted) Make Product Offering Purchase Choice (Deleted) Manage Customer Order Status Notification (Deleted) Manage Distribution (Deleted) Manage Information & Data Disposal [Deleted] Manage Information & Data Retention [Deleted] Manage Product Offering Purchase Selection (Deleted) Manage Product Offering Purchase Status Notification (Deleted) Manage Service Performance Data Collection Schedules[Deleted] Monitor Product Offering Purchase Status (Deleted) Perform Fraud Actions (Deleted) Process Management and Security Information & Data (Deleted) Record Journey (Deleted) Report Service Quality Issues (Deleted) Request Product Offering Purchase Return (Deleted) Reserve Resource (Deleted) Select Outbound Purchase Party (Deleted) Select Persona (Deleted) Select Product Offering Purchase Quantity Select Product Offering Purchase Quantity (Deleted) Specify Product Offering Purchase Quantity (Deleted) Track and manage order fallouts (Deleted) Track Resource Provisioning Activity (Deleted) Activate Product(Deleted) Activate Resource (Deleted) Aggregate Information/Data (Deleted) Analyze Journey (Deleted) Analyze Touchpoint trigger (Deleted) Assess and fix order fallouts (Deleted) Assess Revenue Assurance Trouble (Deleted) Capture Test Results (Deleted) Check Offering feasibility (Deleted) Choose Product Offering Purchase Pricev (Deleted) Configure & Activate Resource (Deleted) Confirm Distribution and Clean-up (Deleted) Customer Order Management (Deleted) Customer Order Provisioning Activities Tracking (Deleted) Define Methods, Processes and Tools for CEM (Deleted) Distribute Management and Security Information & Data (Deleted) Establish Information & Data Transformation Need [Deleted] Execute Service Quality Improvement Plan (Deleted) Improve Service Quality (Deleted) Manage Fraud Classification (Deleted) Manage Resource Provisioning Activity (Deleted) Provide Resource Recovery Proposal Notification (Deleted) Relate Product Offering Purchases (Deleted) Release Resource (Deleted) Remove Product Offering Purchase Selection (Deleted) Report Customer Order Status (Deleted) Report Product Offering Purchases Status (Deleted) Report Service Quality Control Activity (Deleted) Request Product Offering Purchase Special Handling (Deleted) Request Resource Recovery Authorization (Deleted) Select External Party (Deleted) Select Metrics Per Touchpoint (Deleted) Test Resource (Deleted) Track & Manage Customer Order Handling (Deleted) Track & Manage Product Offering Purchase(Deleted) Track and Manage Work Order (Deleted) Update Product Offering Purchase Status to Cancelled (Deleted) Add Configuration Specification [Deleted] Allocate Resource (Deleted) Analyze Across Journeys (Deleted) Analyze CEM performance, brand loyalty and revenue targets (Deleted) Audit Management and Security Data Collection & Distribution (Deleted) Cancel order fallouts (Deleted) Close Work Order (Deleted) Commence Resource Recovery (Deleted) Complete Customer Order (Deleted) Format Information/Data (Deleted) Initiate Additional Product Offering Purchase(s) (Deleted) Make Other Product Offering Purchase Recommendation (Deleted) Manage Information & Data Lifecycle [Deleted] Manage Internal Process Policies (Deleted) Measure Customer Experience Improvements (Deleted) Notify Cancelled Product Offering Purchase Impacted Party (Deleted) Report Service Quality (Deleted) Resolve Revenue Assurance Trouble (deleted) Return Product Offering Purchase (Deleted) Review Product Offering Purchase (Deleted) Track & Manage Resource Provisioning (Deleted) Update Resource Repository (Deleted) Add Configuration Specification Constraint [Deleted] Complete Product Offering Purchase (Deleted) Complete Resource Recovery (Deleted) Customer Journey Capability Delivery (Deleted) Define Service Quality (QoS) (Deleted) Install and Commission Resource (Deleted) Issue Customer Orders (Deleted) Manage Information & Data Archival [Deleted] Manage LEA (Law Enforcement Agency) Interaction Policies (Deleted) Recommend Customer Experience Improvement (Deleted) Report on Work Order (Deleted) Report order fallouts (Deleted) Report Resource Provisioning (Deleted) Schedule Routine Resource Trouble Tests [deleted] Track & Manage Revenue Assurance Trouble Resolution (Deleted) Work Order Management (Deleted) Add Inter-configuration Relationship [Deleted] Close order fallouts (Deleted) Close Product Offering Purchase (Deleted) Close Resource Order (Deleted) Manage External Operator Interaction Policies (Deleted) Recover Specific Resource (Deleted) Report Customer Order Management (Deleted) Report Revenue Assurance (Deleted) Resource Data Collection & Distribution (Deleted) Resource Provisioning (Deleted) Add Product(Deleted) Cancel Product Offering Purchase (Deleted) Close Customer Order (Deleted) Close Revenue Assurance Trouble Report (deleted) Issue Resource Orders (Deleted) Manage Internal Ethics Policies (deleted) Product Offering Purchasing (Deleted) Service Quality Management (Deleted) Adjust Available Capacity [Deleted] Manage Order Fallout (Deleted) Recover Resource (Deleted) Report Product Offering Purchase (Deleted) Security and Privacy Management (DELETED) Adjust Capacity [Deleted] Customer Experience Assurance (Deleted) Customer Order Orchestration (Deleted) Product Test Quality Analysis (Deleted) Service Test Managemen (Deleted) Adjust Capacity Demand [Deleted] Product Test Management (Deleted) Service Test Quality Analysis (Deleted) Adjust Wholesale Billing Account for Roaming[DELETED] Resource Test Management (Deleted) Adjust Wholesale Mass Billing Account[DELETED] Business Partner Training and Education (Deleted) Customer Experience Management Strategy and Planning (Deleted) Resource Test Quality Analysis (Deleted) Administer the Tender Process-S/P[deleted] Advertising (deleted) Aggregate Party Items For Charging [Deleted] Aggregate QoS Performance Analysis [Deleted] Customer Lifecycle Management (Deleted) Agree Marketing Infrastructure Requirements[DELETED] Agree Service Outages [Deleted] Market & Sales Problem Management (DELETED) Analyze & Report S/P Interactions[deleted] Analyze Customer Trends [Deleted] Analyze Message & Campaign Metrics[DELETED] Analyze Potential Suppliers/Partners[deleted] Analyze Prospect Needs [DELETED] Analyze S/P Service Performance Data[deleted] Analyze S/P Settlements & Payments Process Performance[deleted] Analyze supplier/partner industry[deleted] Analyze Supplier/Partner Interactions[deleted] Analyze to develop new commercial practice[deleted] Analyze Usage Pattern[DELETED] Analyzing Party Problem Processes Performance [Deleted] Analyzing S/P Performance Processes' Performance[deleted] Analyzing S/P Problem Processes Performance[deleted] Analyzing S/P Requisition Processes Performance[deleted] Apply Payment investigation[DELETED] Apply Payment LBX Reconciliation[DELETED] Apply Payment Overpayment Handling[DELETED] Apply Payment Remittance Handling[DELETED] Apply Party Rate Level Discounts [Deleted] Apply Payments Fallout[DELETED] Apply Pricing, Discounting & Rebate (Deleted) Apply Route Optimization[DELETED] Apply Tax Jurisdiction[DELETED] Apply Temporary "No Treat"[DELETED] Approve Party Engagement[DELETED] Approve Supplier/Partner Engagement[deleted] Approve Tender Decisions-S/P[deleted] Arrange and Manage Access for Party to Service Provider Problem Mgmt. Tools and Processes [Deleted] Arrange and Manage Access for S/P to Service Performance Mgmt. Tools and Processes[deleted] Arrange and Manage Access for S/P to Service Provider Problem Mgmt. Tools and Processes[deleted] Arrange and Manage Access from S/P to Service Provider Provisioning Tools and Processes[deleted] Arrange and Manage Access to Party Tools and Processes [Deleted] Arrange and Manage Access to Supplier/Partner Service Performance Mgmt. Tools and Processes[deleted] Arrange and Manage Access to Supplier/Partner Tools and Processes[deleted] Arrange Facilities, Tools and Systems to Support Processes[deleted] Ascertain Customer Requirements [Deleted] Assess Customer Bill Inquiry (Deleted) Assess Performance of Existing Products[DELETED] Assess S/P Delivery Capabilities[deleted] Assess S/P Interface Performance[deleted] Assess Technology Acquisition [Deleted] Asset Management [DELETED] Assign Prospect to Sales Channel [DELETED] Assign Task (Deleted) Assign Task and Dispatch Task (Deleted) Assign Value to Configuration Parameter [Deleted] Assist Trend Analysis Development [Deleted] Associate Feature/Property Allowable Value with Business Entity [DELETED] Associate Feature/Property Definition with Business Entity [DELETED] Associate Policy to Product Price(deleted) Associate Price to Product(Deleted) Associate Related Available Capacity [Deleted] Associate Related Capacity Demand [Deleted] Assurance (deleted) assurance [Deleted] Bill Payments & Receivables Management [Deleted Billing & Collections Management (Deleted) Billing & Revenue Management (deleted) Billing & Revenue Management (deleted) Billing (deleted) Calculate Service/Product Value (Deleted) Cancel Customer Bill Inquiry (Deleted) Cancel Party Bill Inquiry (Deleted) Cancel S/P Performance Degradation Report[deleted] Cancel S/P Problem Report[deleted] Cancel S/P Requisition Orders[deleted] Capability Delivery [Deleted Capacity Management [Deleted] Capture & Record Customer Data [Deleted] Capture Capacity Demand [Deleted] Capture CE Maturity Assessment Input[DELETED] Capture Marketing Infrastructure Requirements[DELETED] Capture Sourcing Requirements-S/P[deleted] Catalogs Management [Deleted] Check Compatibility of Configuration Parameters [Deleted] Check Interface List, Status and Availability[deleted] Clear Party Problem [Deleted] Close Party Problem [Deleted] Close S/P Performance Degradation Report[deleted] Close S/P Problem Report[deleted] Close S/P Requisition Order[deleted] Close Service Performance Degradation Report [Deleted] Close Work Order (Deleted) Co-ordinate Marketing Capability Delivery[DELETED] Co-ordinate Marketing Operational Handover[DELETED] Collect & Register Real Estate Related Information [DELETED] Collect information for Maturity Assessment [DELETED] Collect S/P Service Performance Data[deleted] Collect, Update & Report Resource Configuration Data (Deleted) Commit & Approve Cmmercial Arrangements[DELETED] Commit & Approve Commercial Arrangements-S/P[deleted] Common Enterprise Processes(Deleted) Communicate Available Capacity and Capacity Demand Adjustments [Deleted] Communicate Party Problem [Deleted] Complete Party Reconciliation [DELETED] Conduct Interviews[DELETED] Conduct Maturity Interviews [DELETED] Conduct Maturity Surveys [DELETED] Conduct Maturity Technical Reviews [DELETED] Conduct Surveys[DELETED] Conduct technical reviews[DELETED] Configuration Management [Deleted] Configuration Specification and Configuration Management [Deleted] Configuration Specification Management [Deleted] Configure Entity [Deleted] Configure Feature/Property for Business Entity [DELETED] Consume Available Capacity [Deleted] Contact Customer (on regular basis) [Deleted] Control Product Offering Inventory Access [Deleted] Convert Report To Service Performance Degradation Report Format[Deleted] Coordinate Party Bill Inquiry and Adjustment Activities (Deleted) Correlate Service Performance Event Notifications[Deleted] Create & Deliver Bill (DELETED) Create Base Configuration [Deleted] Create Configuration Specification Constraint Member [Deleted] Create Customer Bill Inquiry (Deleted) Create Customer Order [Deleted] Create Customer Order(Deleted) Create Product Features/Properties(Deleted) Create S/P Performance Degradation Report[deleted] Create Service Performance Degradation Report[Deleted] Create, Verify, Deliver Invoice and or Bill[DELETED] CRM - Support & Readiness (deleted) Cross/Up Selling [Deleted] Customer Experience Journey Design & Lifecycle (Deleted) Customer Experience Maturity Assessment (deleted) Customer Experience Metrics Analysis[DELETED] Customer Interface Management (Deleted) Customer Management Capability Delivery [Deleted] Customer Relationship Management (deleted) Customize Marketing Collateral[DELETED] Define Additional Catalog Specification Attributes [Deleted] Define Available Capacity [Deleted] Define Capacity Demand [Deleted] Define Capacity Time Period [Deleted] Define Catalog [Deleted] Define Catalog Attributes [Deleted] Define Catalog Specification Relationship [Deleted] Define Channels (Deleted) Define Complex Configuration Specification Relationship [Deleted] Define Configuration Specification [Deleted] Define Configuration Specification Parameter [Deleted] Define Configuration Specification Policy [Deleted] Define Engaged Element Relationships [Deleted] Define Engaged Elements [Deleted] Define enterprise quality management policies (Deleted) Define Enterprise Quality Model (Deleted) Define Feature/Property [DELETED] Define Feature/Property Allowable Value [deleted] Define Feature/Property Relationship [DELETED] Define Feature/Property Value Relationship [DELETED] Define Journey Building Blocks (Deleted) Define Journeys Objective (Deleted) Define Key Capability Indicators[DELETED] Define Marketing Capability Delivery Methodology[DELETED] Define Marketing Capability Requirements[DELETED] Define Orchestration Specification [Deleted] Define Party Identity Specific Information(Deleted) Define Party Product Involvement (Deleted) Define Product Marketing Promotion Strategy[DELETED] Define Simple Configuration Specification Relationship [Deleted] Define steps (Deleted) Define Supply Chain Support performance standards[deleted] Define Supply chain support Policies[deleted] Define Supply Chain support Principles[deleted] Define Supply Chain Support Strategies[deleted] Define Target Personas (Deleted) Define touch points (Deleted) Define Warehousing Policies [DELETED] Deliver Marketing Infrastructure[DELETED] Design Journeys (Deleted) Detect Change on S/P Inventory Infrastructure and Update[deleted] Detect impact on S/P Inventory Infrastructure and Update[deleted] Determine Business Value of Potential Technology[deleted] Determine Maturity Level per Dimension [DELETED] Determine Potential Suppliers/Partners[deleted] Determine Required Customer Data [Deleted] Determine S/P Pre-Requisition Feasibility[deleted] Determine Support for Customer Requirements [Deleted] Determine the Sourcing Requirements-S/P[deleted] Develop & Deliver annual/multi year supply chain business plans[deleted] Develop & Negotiate Non-standard Terms & Conditions [Deleted] Develop Catalog [Deleted] Develop Catalog Specification [Deleted] Develop Contact [DELETED] Develop Contacts & Leads [Deleted] Develop Detailed Product Customer Manuals[DELETED] Develop Detailed Product Operational Specifications[DELETED] Develop Detailed Product Performance Specifications[DELETED] Develop Detailed Product Specifications[DELETED] Develop Detailed Product Technical Specifications[DELETED] Develop Logistics/Transport Policies [DELETED] Develop Marketing Capability Business Case[DELETED] Develop Message & Campaign Metrics[DELETED] Develop New Product Business Proposal[DELETED] Develop Product & Campaign Message[DELETED] Develop Product Capacity (Deleted) Develop Product Capacity Demand (Deleted) Develop Product Commercialization Strategy[DELETED] Develop Product Proactive Maintenance Program (Deleted) Develop Promotional Collateral[DELETED] Develop Proposal against Customer Requirements [Deleted] Develop Real Estate Management Plans [DELETED] Develop Stock/Inventory Management Policies [DELETED] Develop Supply Chain Strategy[deleted] Dispatch Task (Deleted) Distribute Party Billing Event [Deleted] Distribute S/P Performance Management Reports[deleted] Distribute S/P Performance Management Summaries[deleted] Distribute Service Quality Management Reports & Summaries [Deleted] Domain Orchestration [Deleted] Edit Party Billing Event [Deleted] Enrich Party Billing Event [Deleted] Ensure Campaign Support[DELETED] Ensure Marketing Capability Benefits[DELETED] Ensure Marketing Fulfillment Capability[DELETED] Ensure Marketing Handover Support[DELETED] Ensure Party Billing Event Usage [Deleted] Ensure Product Offering Inventory Data Quality [Deleted] Enterprise Data Management [Deleted] Enterprise Data Management [Deleted] Enterprise Effectiveness Management (DELETED) Enterprise Effectiveness Management (DELETED) Enterprise Management (deleted) Enterprise Risk Audit Management [Deleted] Equipment Management [DELETED] Escalate Party Problem Resolution [Deleted] Escalate S/P Performance Degradation Report[deleted] Escalate S/P Problem Resolution[deleted] Escalate S/P Requisition Orders[deleted] Establish & Terminate Customer Relationship (DELETED) Establish Availability with S/P Inventory[deleted] Establish Contracts for Buying, Selling, Renting or Leasing [DELETED] Establish Negotiating Strategy-S/P[deleted] Establish Negotiating Strategy[DELETED] Establish Party Agreement[DELETED] Establish Party Engagement[DELETED] Establish Supplier/ Partner Agreement[deleted] Establish Supply chain delivery goals[deleted] Establish Supply Chain implementation policies[deleted] Establish Supply Chain Strategy & Goals[deleted] Establish Supply Chain Strategy[deleted] Evaluate External Technology[Deleted] Evaluate Marketing Lead [Deleted] Evaluate Marketing Leads (DELETED) Evaluate R&D Business Value [Deleted] Evaluate S/P Against Business Needs[deleted] Exchange Carrier - Raise Memo[DELETED] Exchange Catalog [Deleted] Finalize Sourcing Requirements-S/P[deleted] Financial & Asset Management (DELETED) Financial Assets Management [DELETED] Fixed Assets Management [DELETED] Fleet Management [DELETED] Forecast commercial transaction volumes and sourcing demand[deleted] Forward Party Problem Notification [Deleted] Forward S/P Problem Notification[deleted] Fulfillment (Deleted) Fulfillment (deleted) Gain Approval for Commercial Arrangements-S/P[deleted] Gain Approval for Commercial Arrangements[DELETED] Gain Enterprise Commitment to Supply Chain Plans[deleted] Gain Enterprise Commitment to supply chain sourcing strategy and business plans[deleted] Gain Marketing Capability Approval[DELETED] Gain Marketing Capability Business Case Approval[DELETED] Gain supply chain sourcing strategy and business plans Stakeholders approval[deleted] Gain Tender Decision Approval-S/P[deleted] Gather & Analyze New Product Ideas[DELETED] Gather & Analyze Supply Chain Information[deleted] Gather Intelligence (Deleted) Gather Supplier/Partner Request[deleted] Gather supply chain information[deleted] Generate Party Bill Inquiry (deleted) Generate Party Billing Events Report [Deleted] Generate Party Problem [Deleted] Generate S/P Problem Report[deleted] Generate S/P Problem Resolution Management Reports[deleted] Generate S/P Requisition Order[deleted] Generate Service Performance Degradation Problem[Deleted] Generate Supplier/Partner Interactions Report[deleted] Guide Party Billing Event [Deleted] Guide Supplier/Partner Requests[deleted] Handle Dispute on Behalf[DELETED] Handle Government Wholesale Financial Information Request[DELETED] Handle Marketing Collateral Distribution[DELETED] Handle Wholesale and Business Party Adjustments[DELETED] Handle Wholesale Audit & Dispute[DELETED] Identify & Report to Stakeholders[DELETED] Identify alternative sourcing opportunities[deleted] Identify CE Related Operational Pain points[DELETED] Identify Contact (Party) [DELETED] Identify Contact [DELETED] Identify Contact Changes and Update[deleted] Identify Issues and Provide Reports[deleted] Identify Logistic Issues and Provide Reports[Deleted] Identify Pain Points per Maturity Dimension [DELETED] Identify Party Offering[DELETED] Identify Party Reconciliation Adjustment [DELETED] Identify Party Reconciliation Discrepancy [DELETED] Identify Potential Solutions [DELETED] Identify Proactive Maintenance Product (Deleted) Identify Product Offering Inventory Shortcomings [Deleted] Identify Relevant Product Offering Inventory Information [Deleted] Identify Stakeholders to supply chain sourcing strategy and business plans[deleted] Identify Supplier/Partner Interactions Data Formats[deleted] Identify Supplier/Partner[deleted] Identifying and Analyzing Maturity Level Gaps [DELETED] Inactivate Product(Deleted) Infrastructure Lifecycle Management (deleted) Initiate Corrective Actions[deleted] Initiate Party Problem [Deleted] Initiate S/P Performance Degradation Report[deleted] Initiate S/P Problem Report[deleted] Initiate S/P Requisition Order[deleted] Integrity Management [Deleted] Intellectual Assets Management [DELETED] IP Assets Management [DELETED] Issue & Distribute Marketing Collaterals[DELETED] Issue S/P Performance Degradation Report[deleted] Issue S/P Problem Report[deleted] Issue S/P Problem Resolution Management Summaries[deleted] Issue S/P Requisition Order[deleted] Issue Settlement Notice & Payment[deleted] Issue Work Order (Deleted) ITIL Change Management [DELETED] ITIL Information Security Management [DELETED] ITIL IT Service Continuity Management [DELETED] ITIL Problem Management [DELETED] ITIL Release and Deployment Management [Deleted] Knowledge & Research Management [Deleted] Launch New Products[DELETED] Lifecycle Management [Deleted] Log Product Offering Analysis Results [Deleted] Maintain Contact Information [Deleted] Maintain Product Offering Inventory facilities [Deleted] Maintain Product Offering Performance Threshold Standards (Deleted) Manage S/P Inventory Repository[deleted] Manage Account[deleted] Manage and Administer S/P Inventory[deleted] Manage Campaign[DELETED] Manage CAPEX and Lease Fee Invoices [DELETED] Manage Channel Capability[DELETED] Manage Channel Resources[DELETED] Manage Collateral Delivery[DELETED] Manage Collateral Production[DELETED] Manage Collection (Deleted) Manage Contact [DELETED] Manage Coordination of Engaged Elements [Deleted] Manage Corporate Procurement & Logistics Policies [DELETED] Manage Customer Information (Deleted) Manage Customer Interaction (Deleted) Manage Customer QoS/SLA Management Notification [Deleted] Manage Goods Acceptance & Handling [DELETED] Manage Handover to Marketing Operations[DELETED] Manage Marketing Capability Delivery Methodology[DELETED] Manage Master Data [Deleted] Manage Message & Campaign Delivery[DELETED] Manage Negotiations-S/P[deleted] Manage Negotiations[DELETED] Manage Orders [Deleted] Manage Party Agreement Variation [DELETED] Manage Party Engagement[DELETED] Manage Party Problem Resolution [Deleted] Manage Product Configuration Specification (DELETED) Manage Product Development[DELETED] Manage Product Exit[DELETED] Manage Product Offering Inventory [Deleted] Manage Product Offering Inventory Capture [Deleted] Manage Product Offering Maintenance Programs [Deleted] Manage Prospect [DELETED] Manage R&D Investment [Deleted] Manage R&D Program Activities[Deleted] Manage S/P Performance Degradation Report[deleted] Manage S/P Problem Resolution[deleted] Manage S/P Requests (Including Self Service)[deleted] Manage S/P Requisition Order Status Notification[deleted] Manage S/P Requisition Orders[deleted] Manage Sales Channels [Deleted] Manage Service Improvement Notification and Authorization [Deleted] Manage Service Performance Quality Data[Deleted] Manage Supplier/Partner Engagement[deleted] Manage Supplier/Partner Inventory[deleted] Manage Supplier/Partner Termination[deleted] Manage Supply Chain Contract Variation[deleted] Manage System Configuration (Deleted) Manage the Tender Process-S/P[deleted] Manage Wholesale Fraud Corrective Execution[DELETED] Manage Work Order Lifecycle (Deleted) Mark S/P performance Degradation Report as closed[deleted] Mark S/P problem Report as closed[deleted] Mark S/P Requisition Order As Closed[deleted] Market, Product, & Customer (deleted) Marketing & Offer Management[deleted] Marketing Capability Delivery[DELETED] Marketing Fulfillment Response [DELETED] Mediate & Orchestrate Supplier/Partner Interactions[deleted] Mediate Party Billing Event [Deleted] Mediate Supplier/Partner Interactions[deleted] Modify Campaign[DELETED] Modify Configuration Specification [Deleted] Modify Customer Bill Inquiry (Deleted) Modify Engaged Element [Deleted] Modify Entity Configuration [Deleted] Modify Information-S/P Performance Degradation Reports[deleted] Modify Information-S/P Requisition Orders[deleted] Modify Message & Campaign[DELETED] Modify Party Product Offering[DELETED] Modify S/P Problem Report[deleted] Monitor industry supplier/partner[deleted] Monitor & Control S/P Service Performance[deleted] Monitor Actual Available Capacity [Deleted] Monitor Actual Capacity Demand [Deleted] Monitor and Report S/P Performance Issues and Provide Recommendations[deleted] Monitor Available Capacity [Deleted] Monitor Capacity [Deleted] Monitor Capacity Demand [Deleted] Monitor Engaged Elements [Deleted] Monitor Jeopardy Status- Open S/P Performance Degradation Reports[deleted] Monitor Jeopardy Status- Open S/P Requisition Orders[deleted] Monitor Message & Campaign Effectiveness[DELETED] Monitor Message & Campaign Metrics[DELETED] Monitor Party Bill Inquiry Status (Deleted) Monitor Party Bill Inquiry Notifications (Deleted) Monitor party Engagement[DELETED] Monitor Party Problem [Deleted] Monitor Planned Available Capacity [Deleted] Monitor Planned Capacity Demand [Deleted] Monitor Product Offerings [Deleted] Monitor S/P Performance[deleted] Monitor S/P Problem Jeopardy Status[deleted] Monitor S/P Problem Resolution[deleted] Monitor S/P Requisition Order Status[deleted] Monitor Service Performance Degradation Report[Deleted] Monitor status- all open S/P performance degradation report[deleted] Monitor Status- All open S/P problem report[deleted] Monitor Status- All Open S/P Requisition Order[deleted] Monitor Supplier/Partner Engagement[deleted] Monitor, Report for Party Performance and Provide Recommendations [Deleted] Monitor, Report for S/P Performance and Provide Recommendations[deleted] Monitoring Product Offering Performance Analyses [Deleted] Monitoring S/P Requested Infrastructure Deployment[deleted] Negotiate & Approve Invoice[deleted] Negotiate Commercial Arrangements-S/P[deleted] Negotiate Commercial Arrangements[DELETED] Negotiate Standard Terms & Conditions [Deleted] Notify- Cleared Status of S/P Performance Degradation Report[deleted] Notify- Cleared Status of S/P Requisition Orders[deleted] Notify S/P Problem Cleared[deleted] Notify S/P Problem Resolution[deleted] Obtain Customer Agreement [Deleted] Obtain Privacy Profile Agreement (Deleted!) Off-Board Party Offering & Specification [DELETED] Off-Board Party Product Offering [DELETED] Off-Board Party Product Specification [DELETED] Off-Board S/P Product Offering[deleted] Off-Board S/P Product Specification[deleted] Off-board Supplier/ Partner Capability[deleted] On-board Party Capability[DELETED] On-Board Party Product Offering[DELETED] On-Board Party Product Specification[DELETED] On-Board S/P Product Offering[deleted] On-Board S/P Product Specification[deleted] On-board Supplier/ Partner Capability[deleted] Operations (deleted) Operations Readiness & Support [Deleted] Operations Support & Readiness (deleted) Orchestrate Supplier/Partner interactions[deleted] Party Payments [Deleted] Party Agreement Management [DELETED] Party Bill & Invoice Generation[DELETED] Party Bill/Invoice Distribution Management [DELETED] Party Billing and Settlements[DELETED] Party Billing Events Management [Deleted] Party Charging [Deleted] Party Engagement Development & Retirement[DELETED] Party Offering Development & Retirement [DELETED] Party Payment Wire transfer[DELETED] Party Privacy Management(Deleted) Party Records, Billing Events, Notification, Notes Receive, Aggregate & Combine Handling [DELETED] Party Inventory Management {DELETED DUPLICATED} Party Revenue Management (Deleted) Party Revenue Split or Sharing[DELETED] Party Settlement[DELETED] Party Settlements & Payments Management( Deleted) Party Settlements Control[DELETED] Patents Management [DELETED] Perform Audit Tests[deleted] Perform Capacity and Capacity Demand Trend Analysis [Deleted] Perform Operational Audit Process for Wholesale[DELETED] Perform Party Rating [Deleted] Perform Wholesale Embargo[DELETED] Perform Wholesale Recovery [DELETED] Perform Wholesale Write-off [DELETED] Prepare & Submit Party Bill Inquiry (Deleted) Prepare Matrix[DELETED] Prepare Maturity Assessment [DELETED] Prepare Questions[DELETED] Prepare Supplier/Partner Interaction response[deleted] Proactive Product Maintenance(Deleted) Produce Consolidated Maturity Level Assessment Report [DELETED] Produce Supply Chain Business Plans[deleted] Product & Offer Development & Retirement [DELETED] Product Lifecycle Management (deleted) Product Marketing Communications & Promotion[DELETED] Profitability-based Routing Optimization[DELETED] Protect Environment [DELETED] Provide Management Oversight on Tenders-S/P[deleted] Provide Party Advice of Charge/Rate [Deleted] Provide Party Problem Management Reports [Deleted] Provide Party Problem Management Summaries [Deleted] Provide Party Problem Status Change Notification [Deleted] Provide Product Review (Deleted) Rate Usage Records (Deleted) Re-establish Party Engagement[DELETED] Real Estate Management [DELETED] Reassign / Reconfigure Service or Service Parameters [Deleted] Receive & Accept S/P Requisition (Deleted) Receive & Assess Invoice[deleted] Receive & Process Party Bill Inquiry Notifications and Responses (Deleted) Receive Events, Party Records, Notification and Notes[DELETED] Receive Party Problem Notification [Deleted] Receive Party Reconciliation Notification [DELETED] Receive PO & Issue Orders (Deleted) Receive S/P Problem Notification[deleted] Receive S/P Problem Report[deleted] Receive S/P Requisition[deleted] Recommend Appropriate Offerings [Deleted] Record Party Bill Invoice Adjustment (Deleted) Record Service Performance Quality Data[Deleted] Recover Party Product (Service/ Resource)[DELETED] Recover S/P Product (Service/ Resource)[deleted] Reduce and Avoid Threat (Deleted) Reformat Party Billing Event [Deleted] Remove Product Price (Deleted) Remove Product(Deleted) Report Campaign Effectiveness[DELETED] Report Constraints to Other Processes [Deleted] Report Marketing Infrastructure Requirements[DELETED] Report Party Problem Resolution [Deleted] Report Party Billing Events [Deleted] Report S/P Performance[deleted] Report S/P Problem Resolution[deleted] Report S/P Requisition Order Status[deleted] Report S/P Requisition[deleted] Report Workforce Management (Deleted) Reporting S/P Deployment Capability [Deleted] Request Additional Product Data Collection(Deleted) Request Product Offering Data Collection [Deleted] Request Product Offering Performance Testing [Deleted] Request Product Provisioning Activity (Deleted) Request Provisioning Intervention [Deleted] Resolve Party Reconciliation Discrepancy [Deleted] Resource (Deleted) Resource Development & Management [Deleted] Resource Management & Operations [Deleted] Retention & Loyalty (Deleted) Review Documents for Maturity Assessment [DELETED] Review Documents[DELETED] Review Party Engagement[DELETED] Review Supplier/Partner Engagement[deleted] S/P (sourced) Capability Development & Retirement[deleted] S/P Interface Management[deleted] S/P Performance Management[deleted] S/P Problem Reporting & Management[deleted] S/P Requisition Management[deleted] S/P Settlements & Payments Management[deleted] S/PRM Support & Readiness[deleted] Schedule Party Bill Inquiry Analysis and Adjustment Activities (Deleted) Select Message & Campaign Channels[DELETED] Select most appropriate Supplier/partner[deleted] Select Supplier/Partner[deleted] Service (deleted) Service Development & Management[deleted] Service Management & Operations[deleted] Set Sales Performance Goals [Deleted] Settlement Reconciliation [DELETED] Short List Potential Suppliers/Partners[deleted] Specify Available Capacity [Deleted] Specify Available Capacity Location [Deleted] Specify Configuration Specification Relationship [Deleted] Specify Requirements for Engaged Element Change [Deleted] Specify the Tender Process-S/P[deleted] Strategy & Commit (deleted) Strategy Management (deleted) Strategy, Infrastructure & Product (deleted) Submit Bill Inquiry Information (Deleted) Suggest Available Capacity Adjustment [Deleted] Suggest Capacity Demand Adjustment [Deleted] Supervise S/P Rollout & and Report S/P Capacity[deleted] Supplier/ Partner (deleted) Supplier/ Partner Relationship Management[deleted] Supply Chain Capability Delivery[deleted] Supply Chain Development & Change Management[deleted] Supply Chain Development & Management[deleted] Supply Chain Strategy & Planning[deleted] Support Billing & Collections (Deleted) Support Marketing Fulfillment [DELETED] Support Party Problem Reporting & Management [Deleted] Support S/P Interface Management[deleted] Support S/P Performance Management[deleted] Support S/P Problem Reporting & Management[deleted] Support S/P Requisition Management[deleted] Support S/P Settlements & Payments Management[deleted] Terminate Party Agreement [DELETED] Terminate Party Engagement[DELETED] Terminate Supplier/ Partner Agreement[deleted] Track & Manage Party Bill Inquiry Resolution (Deleted) Track & Manage Party Problem Resolution [Deleted] Track & Manage S/P Performance Resolution[deleted] Track & Manage S/P Problem Resolution[deleted] Track & Manage S/P Requisition[deleted] Track & Manage Service Quality Performance Resolution [Deleted] Track & Manage Work Order (Deleted) Track & Report Prospect [DELETED] Track and Monitor Logistics and Manage Resource Inventory [Deleted] Track and Monitor S/P Inventory[deleted] Track Customer Order Lifecycle(deleted) Track Customer QoS/SLA Management Process Capability [Deleted] Track Lead [Deleted] Track Leads (DELETED) Track Leads [deleted] Track Marketing Capability Business Case Costs[DELETED] Track Marketing Lead [Deleted] Track Marketing Leads (DELETED) Track Marketing Leads[deleted] Track Party Reconciliation Adjustments [DELETED] Track Product Offering Inventory Usage [Deleted] Track S/P Requisition Orders[deleted] Track/Monitor Sales Performance[Deleted] Transform Data [Deleted] Undertake Campaign Trend Analysis[DELETED] Undertake Marketing Fulfillment Trend Analysis[DELETED] Undertake Product Offering Trend Analysis [Deleted] Undertake QoS/SLA Performance Trend Analysis [Deleted] Update Customer Order Inventory(Deleted) Validate Marketing Infrastructure Design[DELETED] Verify Consistency of Information (Deleted) Verify party Bill Inquiry (Deleted) View Party Privacy Profile[DELETED] zTemplate: L2 zTemplate: L3 zTemplate: L4 zTemplate: L5 Fraud Operations Management (Deleted) Acquire Customer Data [Deleted] TMF status

Deleted Process : Public Package Created: 6/28/2022 7:49:41 PM Modified: 1/16/2025 11:26:33 AM Project: Author: Giu Platania Version: 24.0.0 Phase: 24.5.0 Status: Team Approved Complexity: Easy Difficulty: Priority: Multiplicity: Advanced: UUID: {2DAA794C-88D7-4105-A8D3-E0BEFF240678} Appears In: