Customer Information Support::Personalize Customer Interaction

MODA / Functional Framework / Aggregated Functions / Customer Domain / Customer Information Support / Personalize Customer Interaction

Project:

Customer Information Support

Personalize Customer Interaction : Public <<TMF_AF>> Aggregated Function

Created:	8/15/2022 6:22:41 PM
Modified:	1/16/2025 11:45:08 AM

Project:
Author:	Giu Platania
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{F4AD994E-8326-41f8-ABC4-FBA231CF3956}
Appears In:	Customer Information Support consumes / produces, Customer Domain, Customer Information Support, FF by Domains - All, Domains - AF - Function, Customer Information Support

The Personalize Customer Interaction Aggregate Function concerns the definition of scripts to make commercial dialog easier and more efficient between customers (including users or prospects) and Customer Service Representative (CSR) or Interactive Voice Response (IVR), …<br/>These scripts can be used during any type of interaction, either to make qualification or sales as well as polls or assistance.<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_AF» Customer Information Support Aggregated Function «TMF_AFAggregatesAF»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Function» Interaction Channel Identification Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Customer Relation Map Exposure (Deleted) Function «TMF_DomainAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Customer Treatment Decision Automation Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Tag	Value
FunctionID	3.4.1.3
Details:
HierarchyLevel	2
Details: Description: the level of this object in the hierarchy (1-x integer)
UID	93
Details:

Property	Value
isFinalSpecialization:	0