Interaction Channel Identification

MODA / Functional Framework / Function / Customer Domain / Customer Information Support / Personalize Customer Interaction / Interaction Channel Identification

Project:

Personalize Customer Interaction

Interaction Channel Identification : Public <<TMF_Function>> Function

Created:	12/8/2022 2:01:40 PM
Modified:	1/16/2025 11:44:12 AM

Project:
Author:	TMF
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{6BDB1D83-2030-444d-BD67-E14463898615}
Appears In:	FF by Domains - All, Domains - AF - Function, Customer Information Support

Interaction Channel Identification Function identifies the optimal interaction channel for each customer or customer segment, based on the profile study and the history of the contacts.<br/>

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_AF» Personalize Customer Interaction Aggregated Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Tag	Value
Function Identifier	1117
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
system ID	3927
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status

Property	Value
isFinalSpecialization:	0