Customer Problem Support::Customer Case Workflow Management

MODA / Functional Framework / Aggregated Functions / Customer Domain / Customer Problem Support / Customer Case Workflow Management

Project:

Customer Problem Support

Customer Case Workflow Management : Public <<TMF_AF>> Aggregated Function

Created:	12/19/2022 7:58:40 AM
Modified:	1/16/2025 11:45:08 AM

Project:
Author:	Avi Talmor
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{E56F4ED5-D861-4298-A705-96A274C9DC94}
Appears In:	Customer Problem Support consumes / produces, Customer Domain, Customer Problem Support, FF by Domains - All, Domains - AF - Function, Customer Problem Support

The Customer Case Workflow Management Aggregate Function is in charge of identifying steps of the case, sequencing them and orchestrating the Case Workflow.<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_AF» Customer Problem Support Aggregated Function «TMF_AFAggregatesAF»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Function» Customer Problem Verification and Closure Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Jeopardy Escalation Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Workflow Sequencing Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Transferring Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Workflow Orchestration Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Workflow Creation Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Tag	Value
FunctionID	3.6.1.2
Details:
HierarchyLevel	2
Details: Description: the level of this object in the hierarchy (1-x integer)
UID	109
Details:

Property	Value
isFinalSpecialization:	0