Case Transferring

MODA / Functional Framework / Function / Customer Domain / Customer Problem Support / Customer Case Workflow Management / Case Transferring

Project:

Customer Case Workflow Management

Case Transferring : Public <<TMF_Function>> Function

Created:	8/12/2022 7:23:45 PM
Modified:	1/16/2025 11:44:15 AM

Project:
Author:	TMF
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{44DE69A5-4B9D-4a52-97C6-8D6C5E7A460A}
Appears In:	Deleted Kanban, FF by Domains - All, Domains - AF - Function, Customer Problem Support

Case Transferring provides the transfer (dispatch or assignment) of the case to appropriate internal applications or work groups, as well as affiliates or partners.<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_AF» Customer Case Workflow Management Aggregated Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Application» Case Tracking & Management Application «TMF_ApplicationAssociatesFunction»	Name:	Name:
Details:

Tag	Value
Comment	New Name, New Description
Details: New Name, New Description
Function Identifier	104
Details:
isDeleted	False
Details: Values: True,False
Issue	Application Framework 21.0 Modification
Details: Application Framework 21.0 Modification
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Origin	Amdocs from Human readable excel Rel 21
Details: Amdocs from Human readable excel Rel 21
system ID	3758
Details:

Property	Value
isFinalSpecialization:	0