Workforce Management::Workforce Schedule Management

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Workforce Schedule Management : Public <<TMF_AF>> Aggregated Function
Created: 8/15/2022 6:34:46 PM
Modified: 1/16/2025 11:45:08 AM
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The Workforce Schedule Management Aggregate Function permits to initiate and update staff calendars and availability per type of activity and possible carrying out models – at team and individual levels – according to criteria and rules.<br/><br/>The workload management schedule is first concerned by future requirements and is limited to capacity management - for internal teams and subcontractors. It uses mid-term activity forecasts.<br/>The workload management schedule is then updated and detailed at teams and - if necessary - individuals levels to become operational (ex: for the next 2 weeks).<br/><br/>The scheduled can be adapted depending on Workforce Activity Tracking information. Adaptation may consist in allowing dispatching of staff from other geographical area or to other activities, adapt staff allocation per type of activity, hiring temporary manpower, increase subcontracting volume, …<br/>
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Element Source Role Target Role
«TMF_AF» Workforce Management
Aggregated Function «TMF_AFAggregatesAF»
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Element Source Role Target Role
«TMF_Function» Geographical Work Areas Configuration
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Workforce Scheduling
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Workforce Availability Management
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Workload Forecasting
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Off-Line Contact Channel Management
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Workforce Training Management
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Workforce Dispatchability Management
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Workforce Appointment Schedule Configuration
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Care-center Case Queuing
Function «TMF_AFAggregatesFunction»
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«TMF_Function» Workforce Management
Function «TMF_AFAggregatesFunction»
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Tag Value
FunctionID 7.4.2.3
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HierarchyLevel 2
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Description: the level of this object in the hierarchy (1-x integer)
UID 305
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Property Value
isFinalSpecialization: 0