Customer Interaction Information Capturing

MODA / Functional Framework / Function / Customer Domain / Welcome and Interaction / Customer Interaction Management / Customer Interaction Information Capturing

Project:

Customer Interaction Management

Customer Interaction Information Capturing : Public <<TMF_Function>> Function

Created:	8/12/2022 7:38:49 PM
Modified:	1/16/2025 11:44:17 AM

Project:
Author:	Giu Platania
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{4B7C5514-4076-440a-A0D5-357AD5DF96AF}
Appears In:	FF by Domains - All, Domains - AF - Function, Welcome and Interaction

Customer Interaction Information Capturing captures customer interaction event data from all channels (agent interaction/notes, web/device click analytics, retail transactions, etc.), including receiving information from Customer Interaction Collection & Storage.<br/>

Associations To
Associations From
Tagged Values
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Element	Source Role	Target Role
«TMF_AF» Customer Interaction Management Aggregated Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Application» Customer Experience Monitoring Application «TMF_ApplicationAssociatesFunction»	Name:	Name:
Details:

Tag	Value
Comment	New Name, New Description
Details: New Name, New Description
Function Identifier	189
Details:
isDeleted	False
Details: Values: True,False
Issue	Application Framework 21.0 Modification
Details: Application Framework 21.0 Modification
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Origin	Rel 21
Details: Rel 21
system ID	2383
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Process» Receive Customer Experience Journey Data	eTOM Process	Realization	To