DMM::Customer::Customer Engagement

MODA / Business Metrics / MetricGroups / DMM / Customer / Customer Engagement

Project:

Customer Engagement : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 3:03:54 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{58BCB4DC-A0F8-436b-9F4A-F35B98FB0A9C}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Customer Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» # pre-emptive offers taken up per month Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Maximum Personalised Change Propagation delay (secs/mins/hrs) to multiple digital channels Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % customer base with channel preferences identified Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customer Interactions Conducted Across Digital Channels Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Channels utilized by customer Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # channels which use digital navigation history to provide personlised, relevant offers Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Decrease Of Repeated Tasks Across The Organization Thanks To Digital Initiatives Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0