DMM::Customer::Customer Insights and Behaviour

MODA / Business Metrics / MetricGroups / DMM / Customer / Customer Insights and Behaviour

Project:

Customer Insights and Behaviour : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 3:05:57 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{784F70A4-F6F1-4a16-9E3B-99A5A6F125D1}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Customer Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» Average customer charges saved per month Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # insight-driven pre-emptive actions taken per month Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # social media-inspired actions taken per month Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % of customer interactions related to care, billing, crises, suggestions, opportunities, trends, resolved by digital means Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # insight-driven actions taken per month Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0