DMM::Customer::Customer Trust and Perception

MODA / Business Metrics / MetricGroups / DMM / Customer / Customer Trust and Perception

Project:

Customer Trust and Perception : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 3:04:02 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{F99854F2-6D69-42f5-8233-5544F6A15C9D}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Customer Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» % Customers With Trust That Their Data Will Be Managed Securely By Vendor Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customer Interactions In Digital Channels Transparently Informing When A Step Is Likely To Be Shared With Third Parties Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customers Who Find The Organization's Digital Channels Easy To Use Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % of customers trusting their data to be held securely within the organization Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Detractors Contacted And Their Issue(s) Resolved Successfully Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customer Complaints (Across Multiple Channels) Resolved In An Integrated, Timely/Agile And Collaborative Way Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Feedback Survey Question Completion Rate Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customers With Trust In Vendor's Privacy Statements Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0