DMM::Stakeholder::Customer Experience::Customer Management::Ease of Doing Business

MODA / Business Metrics / MetricGroups / DMM / Stakeholder / Customer Experience / Customer Management / Ease of Doing Business

Project:

Customer Management

Ease of Doing Business : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 2:21:32 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{8B4F4E74-7DEE-47c2-88BA-DDD19420E981}
Appears In:

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Assurance Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Customer Management Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» % Customer Problem Reports Actually Closed In Compliance With SLA Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Net Promoter Score (Relational) (NPS-R) Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Net Promoter Score (Transactional) (NPS-T) Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # SLA Violations, Per SLA Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0