DMM::Stakeholder::Customer Experience

MODA / Business Metrics / MetricGroups / DMM / Stakeholder / Customer Experience

Project:

Customer Experience : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 3:05:07 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{52E47787-64DF-400f-9176-02475607EA6D}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Stakeholder Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Customer Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» CSAT on delivery of services, known to be delivered by 3rd parties Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Customer Payment Channels Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customer profitability for omni (Multi) channel Vs Single-Channel Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» NPS score associated with no single channel slower than the rest Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_MetricGroup» Customer Time Spent Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_Metric» # Customer Orders Not Abandoned Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Channels That Are Mobile Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_MetricGroup» Ease of Doing Bussiness Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_Metric» # Service Problems Autmotically Detected Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_MetricGroup» Assurance Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Fulfillment Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» accuracy Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_Metric» # Minutes Average Service Problem Resolution Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Customer Request Personalization Confirmation Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_MetricGroup» Customer Management Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_Metric» % of budget investment allocated to digital initiatives to achieve the customer experience vision Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Offers Recommended Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Customer Experience score Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Quality of Service index Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Channels Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Product Offerings Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Customer Appointments Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Customer Payment Channels That Are Mobile Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Customer Loyalty index Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Average Service Problem Detection Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_MetricGroup» Digital Experience Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_Metric» # Product Offerings That Are Personalizable Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Service Problems Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Customer Appointments On Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Offers Recommended And Accepted Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_MetricGroup» Billing Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_Metric» # Customer Orders Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Quality of Experience index Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0