| Element |
Source Role |
Target Role |
«TMF_Metric» CSAT on delivery of services, known to be delivered by 3rd parties
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Customer Payment Channels
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» % Customer profitability for omni (Multi) channel Vs Single-Channel
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» NPS score associated with no single channel slower than the rest
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_MetricGroup» Customer Time Spent
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Customer Orders Not Abandoned
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Channels That Are Mobile
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_MetricGroup» Ease of Doing Bussiness
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Service Problems Autmotically Detected
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_MetricGroup» Assurance
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
|
Name:
|
Name:
|
Details:
|
«TMF_MetricGroup» Fulfillment
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
|
Name:
|
Name:
|
Details:
|
«TMF_MetricGroup» accuracy
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Minutes Average Service Problem Resolution Time
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Minutes Customer Request Personalization Confirmation Time
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_MetricGroup» Customer Management
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» % of budget investment allocated to digital initiatives to achieve the customer experience vision
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Offers Recommended
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Customer Experience score
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Quality of Service index
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Channels
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Product Offerings
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Customer Appointments
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Customer Payment Channels That Are Mobile
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Customer Loyalty index
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Minutes Average Service Problem Detection Time
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_MetricGroup» Digital Experience
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Product Offerings That Are Personalizable
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Service Problems
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Customer Appointments On Time
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Offers Recommended And Accepted
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_MetricGroup» Billing
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» # Customer Orders
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
«TMF_Metric» Quality of Experience index
Metric «TMF_MetricGroupMetric»
|
Name:
|
Name:
|
Details:
|
