Operational Efficiency::Billing::Defects, Waste, Rework
MODA
/
Business Metrics
/
MetricGroups
/
Operational Efficiency
/
Billing
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Defects, Waste, Rework
Project:
Billing
Defects, Waste, Rework : Public <<TMF_MetricGroup>> Metric Group
Created:
6/16/2022 2:21:26 PM
Modified:
6/21/2023 3:20:15 PM
Project:
Author:
Giu Platania
Version:
1.0
Phase:
23.0
Status:
Team Approved
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{5E588D5E-BAAE-4191-9C3C-13207C87212A}
Appears In:
MetricGroups
Associations To
Associations From
Tagged Values
Advanced
Element
Source Role
Target Role
«TMF_MetricGroup» Fulfillment
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
Name:
Name:
Details:
«TMF_MetricGroup» Assurance
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
Name:
Name:
Details:
«TMF_MetricGroup» Billing
Metric Group «TMF_MetricGroupComposedOfMetricGroup»
Name:
Name:
Details:
Element
Source Role
Target Role
«TMF_Metric» % Customer Orders With Pending Error Fixes
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Hours Fulfillment Issue Resolution Time, To Customer Acceptance, Per Fulfillment Issue
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Billing Error Cost, Of Revenue Billed
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Collectable Debt Written Off, Of Revenue Collected
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % XDRs Falling Into Suspense
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» Mean Time Between Failures (MTBF)
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Customer Bill Value Unpaid
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Customer Problem Reports Closed, By Cause Type
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Billing Suspense File Recyclings
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» # Days Billing Error Resolution Time
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Customer Orders Requiring Rework, By Cause Type
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Customer Orders Requiring Rework
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Repair Time, Of Repair And Maintenance Time
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
«TMF_Metric» % Prepaid Customers Erroneously Identified As Postpaid
Metric «TMF_MetricGroupMetric»
Name:
Name:
Details:
Tag
Value
HiararchyLevel
1
Details:
Default: 1
HierarchyLevel
3
Details:
Default: 1
Property
Value
isFinalSpecialization:
0