Operations Support Systems (OSS) Analytics::Service Assurance::Time of Service Assurance

MODA / Business Metrics / MetricGroups / Operations Support Systems (OSS) Analytics / Service Assurance / Time of Service Assurance

Project:

Service Assurance

Time of Service Assurance : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 2:53:19 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{6B1960F9-0CED-42b0-9945-DA7AA2279BA2}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Service Assurance Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» Speed of first level root cause analysis Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Number of customers out of service for more than 24 hours Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Event reduction rate Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average time to close a trouble ticket Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Number of major outages Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Number of tickets opened on the last day of the week, month, quarter and year Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Detection of spikes Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average time to generate an enriched actionable trouble ticket Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Speed of detection of spikes Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average number of tickets opened per day, week, month, quarter and year Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average number of tickets in progress Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average number of tickets closed per day, week, month, quarter and year Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average wait time for help desk response Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Root cause event to trouble ticket percentage Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0