This is another interesting measure used by service providers. It is an indication of a number of potential issues if there is spike in the number of tickets closed on the last day or last few days of the quarter or monitoring period. A spike at the end of the quarter can be an indicator of issues such as: solutions that were shipped prematurely, clearing of inventories of solutions that did not meet customer needs (or expectations).<br/>
Description: team-specific category 1 (for BMS, this is the "BMS Domain")
category2
Service Assurance
Details:
Description: team-specific category 2 (for BMS, this is the "BMS Domain")
category3
Time of Service Assurance
Details:
Description: team-specific category 3 (for BMS, this is the "BMS Domain")
egid
3.3.2.12
Details:
Description: Enhanced Group ID; team-specific alphanumeric code; longer form ID, more human friendly than a number. If not provided, it can be created using formula GROUP-SEQUENTIAL#. For example, a team with code ABC would have the first un-numbered metrics being ABC-001.
entrydate
6/15/2015 12:00:00 AM
Details:
Description: date when metric was defined or added
gid
148
Details:
Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
group
CF
Details:
Description: TMForum group/team that is responsible for the metric definition
maturity
1-Proposed
Details:
Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions. Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
metrictype
Non-Calculated
Details:
Values: Ratio,Non-Ratio,Non-Calculated Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
tid
1133
Details:
Description: TMForum ID, assigned by central metrics team
