Customer Management and Business Support Systems (BSS) Analytics::Customer Relationship Management (CRM)::Effectiveness of the Customer Care, Call Center and CRM process

Project:

Effectiveness of the Customer Care, Call Center and CRM process : Public <<TMF_MetricGroup>> Metric Group

Element	Source Role	Target Role
«TMF_MetricGroup» Customer Relationship Management (CRM) Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» # Order Status Queries Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Agent Customer Record Updates Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Agent Customer Record Update Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Customer Order Status Query Response Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Agent Customer Record Update Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Agent Time On Call Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Agent Time On Call, Of Agent Time At Work Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Order Status Query Response Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Agent Time At Work Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customers Who Update Their Customer Records Online Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Customers Who Update Their Customer Records Online Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Property	Value
isFinalSpecialization:	0