Customer Management and Business Support Systems (BSS) Analytics::Customer Relationship Management (CRM)

MODA / Business Metrics / MetricGroups / Customer Management and Business Support Systems (BSS) Analytics / Customer Relationship Management (CRM)

Project:

Customer Relationship Management (CRM) : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 4:47:43 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{86BEDF03-B9C2-4b1f-B81D-7A94FD68CEB5}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Customer Management and Business Support Systems (BSS) Analytics Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_MetricGroup» Summary of customer feedback on the customer care, call center and CRM and its processes Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Effectiveness of the Customer Care, Call Center and CRM process Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Subscriber contract renewal analysis for post-paid subscribers Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» CRM - General Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Revenue Generated From CRM activities Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Waste, defects, reworks of Customer Care call center and CRM process Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	2
Details: Default: 1

Property	Value
isFinalSpecialization:	0