Customer Management and Business Support Systems (BSS) Analytics::Customer Relationship Management (CRM)::Waste, defects, reworks of Customer Care call center and CRM process

MODA / Business Metrics / MetricGroups / Customer Management and Business Support Systems (BSS) Analytics / Customer Relationship Management (CRM) / Waste, defects, reworks of Customer Care call center and CRM process

Project:

Customer Relationship Management (CRM)

Waste, defects, reworks of Customer Care call center and CRM process : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 2:54:06 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{0EEC8DB2-74E2-4a12-8CC8-00F00F69007B}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Customer Relationship Management (CRM) Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» # Calls With Repeat Customer Issue Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Calls With Repeat Customer Issue Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Calls With Customer Reporting Expectations Met Or Exceeded Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Calls With Customer Reporting Expectations Met Or Exceeded Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Process Improvement Initiative Implementation Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Process Improvement Initiative Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Days Process Improvement Initiative Implementation Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0