| Tag |
Value |
| busvalue |
increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost |
|
Details:
|
| category1 |
Customer Experience |
|
Details:
Description: team-specific category 1 (for BMS, this is the "BMS Domain")
|
| category2 |
Customer Management |
|
Details:
Description: team-specific category 2 (for BMS, this is the "BMS Domain")
|
| category3 |
Time |
|
Details:
Description: team-specific category 3 (for BMS, this is the "BMS Domain")
|
| dtid |
230 |
|
Details:
Description: if Metric Type = Ratio, then this is the TID of the denominator
|
| egid |
CM-CE-2c |
|
Details:
Description: Enhanced Group ID; team-specific alphanumeric code; longer form ID, more human friendly than a number. If not provided, it can be created using formula GROUP-SEQUENTIAL#. For example, a team with code ABC would have the first un-numbered metrics being ABC-001.
|
| entrydate |
9/30/2012 12:00:00 AM |
|
Details:
Description: date when metric was defined or added
|
| gid |
30 |
|
Details:
Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
|
| group |
BMS |
|
Details:
Description: TMForum group/team that is responsible for the metric definition
|
| maturity |
5-Benchmarked |
|
Details:
Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked
Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions.
Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
|
| metrictype |
Ratio |
|
Details:
Values: Ratio,Non-Ratio,Non-Calculated
Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
|
| ntid |
198 |
|
Details:
Description: if Metric Type = Ratio, then this is the TID of the numerator
|
| tid |
30 |
|
Details:
Description: TMForum ID, assigned by central metrics team
|
| txtformula |
# Customer Requests Handled To Completion On First Call / # Customer Requests |
|
Details:
Description: text-form formula, showing ratio text, or other formula text as approrpirtae; will be blank for Non-Calculated
|
| units |
Percent |
|
Details:
Description: units of measure, like Number, Day, etc.
|
