Operational Efficiency::Billing::Time

MODA / Business Metrics / MetricGroups / Operational Efficiency / Billing / Time

Project:

Time : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 2:21:15 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{00A6B4C8-9620-4a21-8DA6-3AA6CC7454E6}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Billing Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Assurance Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Customer Management Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Operations Support & Readiness Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:
«TMF_MetricGroup» Fulfillment Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» # Days Bill Processing Time, From Bill Cycle Close, To Bill Dispatch Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Order Fulfillment Time, From Ordering, To Activation, Per Customer Order Accepted By Customer Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Order Fulfillment Time, From Activation, To Bill Dispatch, Per Customer Order Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Customer Payment Handling Time, From Receipt, To Posted In Billing, Per Customer Payment Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Handle Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Order Fulfillment Time, From Ordering, To Acceptance, Per Customer Order Accepted By Customer Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Customer Problem Handling Time, To Service Restoration, Per Customer Problem Report Closed Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Hold Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Billing Process Outage Time, Per Bill Processing Fault Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Activations Completed By Committed Date Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Days Sales Outstanding (DSO) Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Order Fulfillment Time, From Bill Dispatch, To Cash Received, Per Customer Order Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Installation Time Difference, Per Installation Committed Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customer Problem Reports Resolved By Committed Date Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Pricing Change Activity Time, Per Pricing Change Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Customer Incident Handling Time, Per Customer Incident Resolved Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» First Call Resolution (FCR) Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Bill Processing Time, From Bill Cycle Close, To Bill Dispatch, Per Customer Bill Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Hours Service Problem Handling Time, Per Service Problem Report Resolved Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Customer Information Handling Time, Per Customer Request Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0