Update on Dec 1, 2023 The catalyst team has submitted a case study to TM Forum TechCo Organizational Design (TCOD) project, feel free to review and make comments: https://projects.tmforum.org/wiki/pages/viewpage.action?pageId=277316474 According to TM Forum’s Digital Transformation Tracker 7, the more human aspects of digital transformation such as organization, talent, and culture are seen as key barriers to success. And unlike the more technical aspects of transformation, there is little benchmark/advisory available for transformation leaders to follow. This need for clear guidance is becoming more acute as digital technologies such as LLMs, generative AI are becoming ever more capable of performing “human” tasks. As a first step, TMF has developed GB1047 Digital Talent Maturity Model (DTMM), forming part of a proposed suite of material to help DSPs successfully handle the human aspects of transformation. In this catalyst, we are putting this model to practical use, using it to identify the specific human challenges our champions are facing, and identify practical solutions for our industry. In phase 1 we have already made significant findings:- CMCC Zhejiang: To improve human interworking with AI Bots to achieve “Zero-touch” network O&M, new professional career paths and systematic training designed for bot development were introduced. This has helped CMCC Zhejiang to create bots and release people for more meaningful work. stc: A knowledge management governance and platform has been established, supplemented with digitalized, personalized assessments of each employee’s skill status. This has helped to create a learning culture with knowledge sharing, continuity of skilling and accessibility to required information. AIS: Five improvement areas were identified, in which a hybrid work policy and knowledge management were prioritized to foster higher employee engagement, facilitate cross-functional collaboration, promote a learning culture, and thereby deliver business outcomes. MTN: DTMM was used to assess its on-going digital workplace initiatives and identify additional opportunity of using LLMs to improve employee experience. MTN also leveraged DTMM to validate some of its unique employee well-being, diversity & inclusion and upskilling practices.