Customer Problem ABE
MODA
/
Information Framework
/
Aggregate Business Entities
/
Customer Domain
/
Customer Problem ABE
Project:
Customer Domain
Customer Problem ABE Customer Problem Report : Public <<TMF_ABE>> ABE
Created:
3/29/2022 2:31:01 PM
Modified:
1/16/2025 11:02:27 AM
Project:
Author:
Giu Platania
Version:
1.0.0
Phase:
24.5.0
Status:
Team Approved
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{ABE95021-953C-4023-B211-CEB133381B6E}
Appears In:
Customer Domain
,
Customer Domain Structure
, Cusotmer Domain, Customer Domain: eTOM Process Produces ABE (2),
Metrics Framework Poster
,
Customer Domain Metrics
The Customer Problem ABE focuses on technical assistance and problem handling for customers.<br/>
Associations To
Associations From
Tagged Values
Advanced
Other Links
Element
Source Role
Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesABE»
Name:
Name:
Details:
Element
Source Role
Target Role
«TMF_BusinessEntity» CloseCustomerProblemSummary
Business Entity «TMF_ABEIsComposedByEntity»
Name:
Name:
Details:
«TMF_BusinessEntity» CustomerProblem
Business Entity «TMF_ABEIsComposedByEntity»
Name:
Name:
Details:
«TMF_BusinessEntity» CustomerProblemTask
Business Entity «TMF_ABEIsComposedByEntity»
Name:
Name:
Details:
«TMF_BusinessEntity» KnownProblemDescription
Business Entity «TMF_ABEIsComposedByEntity»
Name:
Name:
Details:
«TMF_BusinessEntity» CustomerProblemWorkaround
Business Entity «TMF_ABEIsComposedByEntity»
Name:
Name:
Details:
Tag
Value
HierarchyLevel
1
Details:
Property
Value
isFinalSpecialization:
0
Object
Type
Connection
Direction
Notes
«TMF_Metric» % Issues Resolved within 24 hours
Metric
Dependency
From
«TMF_Metric» % Issues Resolved Within Cycle Time
Metric
Dependency
From
«TMF_Metric» % Customer Problem Reports Closed, By Cause Type
Metric
Dependency
From
«TMF_Metric» % Issues Resolved Within SLA Cycle Time
Metric
Dependency
From
«TMF_Metric» % Issues Resolved outside cycle time
Metric
Dependency
From
«TMF_Metric» % Customer Problem Reports Resolved By Committed Date
Metric
Dependency
From
«TMF_Metric» % Customer Problem Reports From Customers
Metric
Dependency
From
«TMF_Metric» % Customer Problem Reports Actually Closed In Compliance With SLA
Metric
Dependency
From
«TMF_Process» Customer Problem Management
eTOM Process
Dependency
From