CustomerProblem

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MODA / Information Framework / Business Entity / Customer Domain / Customer Problem ABE / CustomerProblem

Project:
CustomerProblem : Public <<TMF_BusinessEntity>> Business Entity
Created: 1/10/2022 12:02:21 PM
Modified: 1/16/2025 11:02:01 AM
Project:
Advanced:
Represents a problem which affects the Customer experience. CustomerProblem can be raised by the Customer (a complaint) or by the CSP (typically through some analytics system)<br/>
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Attribute Scope Type
severity Public String
Notes: The severity of the CustomerProblem (in the eyes of the CSP).<br/>
Element Source Role Target Role
«TMF_BusinessEntity» CustomerProblemTask
Business Entity   		Name: customerProblem
  		Name: customerProblemTask
 
Details:
 
«TMF_ABE» Customer Problem ABE
ABE «TMF_ABEIsComposedByEntity» 		Name:  
  		Name:  
 
Details:
 
«TMF_BusinessEntity» KnownProblemDescription
Business Entity   		Name: customerProblem
  		Name: customerProblemDescription
 
Details:
 
Element Source Role Target Role
«TMF_BusinessEntity» CustomerProblemWorkaround
Business Entity   		Name: customerProblemWorkaround
  		Name: customerProblem
 
Details:
 
«TMF_BusinessEntity» CloseCustomerProblemSummary
Business Entity   		Name: closeCustomerProblemSummary
  		Name: customerProblem
 
Details:
 
Tag Value
IsCoreEntity False
Details:
Values: true,false
Default: False
rsa_guid _VhrMcyUTEeOl8KgjcSMdYw
Details:  
Property Value
isActive: 0
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Process» Validate Customer Satisfaction eTOM Process Dependency From  
«TMF_Process» Verify Customer eTOM Process Dependency From  
«TMF_Process» Build Customer Insight eTOM Process Dependency From  
«TMF_BusinessEntity» BusinessInteraction Business Entity Generalization To