CustomerProblem

MODA / Information Framework / Business Entity / Customer Domain / Customer Problem ABE / CustomerProblem

Project:

CustomerProblem : Public <<TMF_BusinessEntity>> Business Entity

Created:	1/10/2022 12:02:21 PM
Modified:	1/16/2025 11:02:01 AM

Project:
Author:	Giu Platania
Version:	1.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{C5B30FEF-42A2-4081-ADE0-CC2F1CCCA1CE}
Appears In:	[CuD-03] Customer main BEs, Figure C.08 - Customer Problem Context, Figure C.09 - Customer Problem Model, Figure C.10 - Customer Problem Full Model, Figure CI.03 - CommunicationInteraction UseCase and Result

Represents a problem which affects the Customer experience. CustomerProblem can be raised by the Customer (a complaint) or by the CSP (typically through some analytics system)

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Attribute

Scope

Type

severity

Public

String

Notes:

The severity of the CustomerProblem (in the eyes of the CSP).