Communication Interaction ABE

MODA / Information Framework / Aggregate Business Entities / Shared Domain / Communication Interaction ABE

Project:

Communication Interaction ABE : Public <<TMF_ABE>> ABE

Created:	3/29/2022 2:30:49 PM
Modified:	1/16/2025 11:02:28 AM

Project:
Author:	Giu Platania
Version:	1.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{770E3FF7-4B25-4110-A4DA-B27BE1F5AC43}
Appears In:	Common Domain Structure, Customer Problem Support consumes / produces, Customer Domain SID FF, Common Domain: eTOM Process Produces ABE (4), Shared Domain Level 2, Shared Domain Level 1, Shared Domain Metrics

The Communication Interaction ABE contains all entities needed for specifying a CommunicationInteraction describing an exchange of information during a communication between two or more human(s) and/or machine(s) during a period of time. CommunicationInteraction might concern Parties playing a role of Customer, Supplier… or even Resource, therefore the ABE « CommunicationInteraction ABE » is located in « Shared Domain ». <br/>.\doc\Figure CI.04 - CommunicationIteractionItem Hierarchy.docx<br/>

Associations To
Associations From
Tagged Values
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Element	Source Role	Target Role
«TMF_Domain» Shared Domain Domain «TMF_DomainAggregatesABE»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_BusinessEntity» FaceToFace Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CommunicationInteractionResult Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» MMS Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CommunicationInteractionRole Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CommunicationInteractionUseCase Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CommunicationInteractionItem Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» TVAdvertising Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CommunicationInteractionMeans Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» SMS Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» Email Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» PhoneCall Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» Mail Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CommunicationInteractionAction Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» CommunicationInteraction Business Entity «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:

Tag	Value
HierarchyLevel	1
Details:

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Metric» % Contacts Resolved IVR Phase	Metric	Dependency	From
«TMF_Metric» % Leaving Channels of Competitors Leaving Channels	Metric	Dependency	From
«TMF_AF» Customer Order Completion	Aggregated Function	Dependency	From
«TMF_AF» Customer Assistance	Aggregated Function	Information Flow	From
«TMF_Metric» % Contact Transfers	Metric	Dependency	From
«TMF_Metric» % Contacts Abandoned Queuing Phase	Metric	Dependency	From
«TMF_Metric» % Marketing Channels Used By Service Provider, Vs Used By Competitors	Metric	Dependency	From
«TMF_Metric» % Advertising Expenditure, Of Revenue	Metric	Dependency	From
«TMF_Metric» % Contacts Successful	Metric	Dependency	From
«TMF_Metric» % Contacts Abandoned Service Phase	Metric	Dependency	From
«TMF_AF» Customer Interaction Management	Aggregated Function	Dependency	From
«TMF_AF» Queue Management	Aggregated Function	Dependency	From
«TMF_Metric» % Advertising Expenditure, Of Revenue	Metric	Dependency	From
«TMF_Metric» % Channel Customer Service Present	Metric	Dependency	From
«TMF_Metric» % Advertising Expenditure, Of Revenue	Metric	Dependency	From
«TMF_Metric» % Bill Payment Channels of Competitors Bill Payment Channels	Metric	Dependency	From
«TMF_Metric» % Contacts Abandoned IVR Phase	Metric	Dependency	From