Figure C.23 - Dunning Result

The diagram below presents the different type of actions resulting from a dunning process.<br/>When a dunning process is triggered, it will first create a SoftDunning. At this stage the provider/operator starts to get in touch with the payer. And without result, we get in touch with the holder.<br/>Finally, after restriction measures, the entire holder’s contracts are removed and a closing invoice is produced.<br/>Once the closing invoice is produced, a HardDunning starts.<br/>According to the law, several interactions will be done with the holder and finally a DunningWriteOff is credited.<br/>Each time DunningRule events occur, a DunningCaseRule is triggered to apply it.<br/>If the condition specified by the DunningRule is true, then one or several actions are done.<br/>The different types of dunning actions are the following:<br/>        • One type of dunning action may be to interact with the customer to ask for a CustomerPayment or negotiate a PaymentPlan;<br/>        • Another type of dunning action may be to apply penalty for overdue debt (AppliedCustomerPenaltyCharge that is a type of Charge);<br/>        • Another type of dunning action may be to create a CustomerProductOrder that will apply a limitation Product on the customer’s existing Products (Ex: limit to national calls) and even a CustomerProductOrder that will remove all the Customer’s Products and ProductOfferingSpecifications.<br/>When all the Customer’s Products and ProductOfferingInstances are removed a closing CustomerBill is produced, including the rented material goods price;<br/>The last action done by the Dunning process is to produce a DunningWriteOff.<br/><br/>